Seller Forums
Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussionsGroups
ForumsHomeDiscussionsGroups
imgSign in
Browse by category

Recent discussions

Latest activityRecently createdMost viewedMost voted

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_khUF6HPR2AHxu
∙
user profile
Seller_xThMDuY4Mfo11
∙
user profile
Seller_rFyxk4x2i2V6L
∙
user profile
Seller_oEDIkFD7eXOPp
∙
user profile
News_Amazon
∙
user profile
Seller_nmrlPSl9MGJx8
∙
user profile
Seller_oozNJ3neovqQh
∙
user profile
Seller_mCfC7oArtW6Wa
∙
user profile
Seller_eUQOJCLR6U7kA
∙
user profile
Seller_z5wfqAx6ORean
∙
user profile
Seller_8HDL22PNoyE08
∙

Browse by category

Recent discussions

Latest activityRecently createdMost viewedMost voted

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_khUF6HPR2AHxu
∙
user profile
Seller_xThMDuY4Mfo11
∙
user profile
Seller_rFyxk4x2i2V6L
∙
user profile
Seller_oEDIkFD7eXOPp
∙
user profile
News_Amazon
∙
user profile
Seller_nmrlPSl9MGJx8
∙
user profile
Seller_oozNJ3neovqQh
∙
user profile
Seller_mCfC7oArtW6Wa
∙
user profile
Seller_eUQOJCLR6U7kA
∙
user profile
Seller_z5wfqAx6ORean
∙
user profile
Seller_8HDL22PNoyE08
∙

Welcome to Seller Forums

Browse by category

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
🚨 ASK AMAZON – Global Selling Team Responding Live TODAY
by Seller_khUF6HPR2AHxu
Amazon replied

🗓️ EVENT TODAY: Join us today, May 22nd for a Q&A session with members of the Amazon Global Selling Team! As ecommerce continues to accelerate across Europe, more U.S. sellers are expanding into the EU to boost sales and reach millions of new customers. Now is the perfect time to take your brand global! This is a great opportunity to learn, ask questions, and provide feedback directly to the Global Selling Team.

Whether you're new to global selling or a seasoned seller, this is your chance to:

  • Get answers to your pressing global selling questions
  • Receive expert advice for global selling and growing your brand beyond borders
  • Share your experiences and learn from fellow sellers
  • Provide direct feedback to the Amazon team

_____________________________________________________

📚 Key Resources: We've compiled key resources on all things Global Selling.

1. 🌍 Unlock EU Opportunities: With Amazon’s state-of-the-art logistics, powerful tools and world-class customer service, you can:

  • Reach shoppers across 28 EU countries with one selling account
  • Cross-list your products across multiple Amazon stores with ease
  • Streamline your global operations with supply chain solutions and trusted international logistics
  • Simplify payments with easy, secure global payment solutions

2. 📦 Sell worldwide with FBA: FBA Export lets you sell to customers in other countries shopping on Amazon. After viewing your export-eligible products stored in US fulfillment centers, customers see a price at checkout that includes international shipping and an import fee. When they make a purchase, we ship to them on your behalf—at no additional cost to you.

3. 🔎 US vs. Europe selling on Amazon: From VAT to Amazon product compliance, learn everything you need to know about expanding your ecommerce business in Europe.

_____________________________________________________

💡 Submit questions below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

In the meantime, let's keep the conversation going! Share your top tips for new sellers getting started with expanding their brand, and let's build momentum heading into the May 22nd Q&A session!

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

4 votes
1 vote
769 views
31 replies
Latest activity
user profile
amazon show extra image in my listing
by Seller_xThMDuY4Mfo11
Amazon replied

amazon show extra image in my listing please help extra image not show in edit option but image show on detail page case id 17734051201

0 votes
0 votes
6 views
1 reply
Latest activity
user profile
Why does Seller Support even exist?
by Seller_rFyxk4x2i2V6L
Amazon replied

Why does Seller Support even exist?

No really - they don't do anything. Why is Amazon paying these people to just say "no" to everything?

I'd give an example here, with plenty of detail about what needs to be fixed on this ASIN I'm dealing with - But what is the point? The mods here are seemingly just as incapable of fixing things these days. I've written super detailed posts with logic and reason - and I'm usually just ignored altogether.

Why is this place such a joke?

1 vote
0 votes
8 views
1 reply
Latest activity
user profile
Charged large fee as Others - No description or justificaiton available
by Seller_oEDIkFD7eXOPp

My account was charged an Others adjustment of $627.90 - Seller support not able to provide any information or justification for the fee. Amazon should be up front and transparent when charging fees to Seller accounts. Seems this "Others" adjustments should be limited to minor adjustments. Seems to be a lot of sellers seeing the same type of adjustments on 5/20 in the forums.

@Seller_RSwABJNHpHnEZ - How can I find out what this "Others" adjustment is for - My small business can not absorb charges like this and we need to understand it so we can make adjustments to avoid in the future.

Case# 17782636091

1 vote
0 votes
4 views
2 replies
Latest activity
user profile
Change to Buyer-Seller Messaging options
by News_Amazon

We've updated our Buyer-Seller Messaging options to better protect buyer communication preferences.

Buyer-Seller Messaging allows you to contact buyers to complete orders or respond to customer service questions, however the tool shouldn't be used for marketing and promotional purposes.

To ensure messaging is only used for critical messages, we've removed the option to add "[Important]" to the message subject line and override buyer opt-out preferences.

You'll still be able to contact buyers with important messages about their orders. If the contact reason is critical to complete the order, your message will be delivered, regardless of the buyer's opt-out status.

For the best experience, we recommend that you use our message templates which automatically include order IDs, translate messages to the buyer's preferred language, and flag messages as [Important] if needed.

For more information, go to Contact a buyer using Buyer-Seller Messages.

For more information on what type of buyer messages are permitted, go to our Communication guidelines.

2 votes
18 votes
135 views
13 replies
Latest activity
user profile
My product has been mistakenly flagged for containing batteries
by Seller_nmrlPSl9MGJx8
Amazon replied

My product has been flagged as containing a button battery. But my product does not contain/ship with any batteries whatsoever. I also have a declaration from my supplier saying there are no batteries in it. I've been trying to get this fixed for 2 months now and i have made several cases telling amazon there are no batteries in it but they don't believe me. Currently i have units in their warehouses please send someone to inspect my product and you can see for yourself there are no batteries. This is the easiest way to get this issue fixed. I am tired of going back and forth trying to appeal but i just get rejected every single time. Please my product is in the warehouse go inspect the product and see for yourself. if anyone could please help me out that would be great. I don't know any other way to prove to amazon that there are no batteries. @Seller_nt9X7GoCkqXGB@Seller_l7Jtck9jxnEA0@Seller_guPeMXBrBxqyU@Seller_8hQgfj6OVZYse

ASIN: B0DTS3JHB6

0 votes
0 votes
5 views
1 reply
Latest activity
user profile
Compliance File Not Reviewed for More Than 15 Days
by Seller_oozNJ3neovqQh
Amazon replied

Dear Amazon Support

ID 17744876481 (ASIN: B0F1MDCVC9, Children's Toy)

It has been 15 days since I uploaded my file and I have yet to hear back from the Product Compliance team. In the meantime, my inventory is ready to hit the shelves, but as the compliance review is still ongoing, I am unable to proceed, which is having a significant impact on my sales.

Can you please confirm the status of my submission and let me know if further action is required? I would appreciate it if you could help me resolve this issue as soon as possible as the delay is impacting my ability to provide service to my customers.

Thank you for your attention to this matter. I look forward to your response.

0 votes
0 votes
5 views
1 reply
Latest activity
user profile
Canadian Buyer Charged High COD Duty and Brokerage – Seeking Guidance
by Seller_mCfC7oArtW6Wa

Hi Amazon and fellow sellers,

I recently had a buyer from Canada reach out, frustrated about having to pay a big COD charge. The item was $169 (shipped from the U.S.), but they were hit with a 25% duty plus CAD $49 in brokerage fees from UPS—so over $100 extra on delivery.

I totally get why they’re upset. Just wondering if anyone here has dealt with similar situations? Any tips on how to avoid this or set better expectations for Canadian buyers?

Would love to hear your thoughts. Thanks!

Best,

Chad

0 votes
0 votes
15 views
3 replies
Latest activity
user profile
A+ Content and SEO
by Seller_eUQOJCLR6U7kA
Amazon replied

We recently started actively adding A+ Content to our listings. However, I have a concern about how this affects internal Amazon SEO.

From what I’ve researched, the text and images in A+ Content (including image alt-text) are indexed by Google but not by Amazon’s own search algorithm. At the same time, when A+ Content is added, it replaces the standard product description, which is indexed by Amazon's search engine.

This raises a key question:

If Amazon doesn't index A+ Content, but removes the standard product description when it's added, are we actually hurting our internal search visibility by using A+ Content?

Is there any clarification or recent update from Amazon on this? How do other sellers handle this trade-off?

1 vote
0 votes
15 views
1 reply
Latest activity
user profile
Please delete 1-star reviews caused by Amazon employees' negligence in returning products for resale
by Seller_z5wfqAx6ORean
Amazon replied

Dear Amazon

Please delete 1-star reviews caused by Amazon employees' negligence in returning products for resale.

CASE ID ：17738620201

1. We have contacted the customer, but have not received any response.

2. I have clicked on "Report" on the product details page and submitted it, but based on my past case opening experience, no one has processed it

So please help delete the negative reviews caused by FBA delivery.

The rules of the Amazon review community clearly state that negative reviews caused by FBA delivery can be deleted for sellers. Thank you.

0 votes
0 votes
6 views
1 reply
Latest activity
user profile
Inventory Reconciliation Still Pending – AWD Shipment to FBA Issue
by Seller_8HDL22PNoyE08
Amazon replied

Hi all,

I’m looking for advice on a reconciliation issue. An AWD shipment I created in late March was canceled in the system after carrier pickup, but the inventory was still delivered and converted into an FBA shipment.

The FBA shipment (100 units, one ASIN) was marked as received, and the complete inventory was available and eligible for sale for about five days prior to the shipment being closed. After that, the inventory disappeared from my account without any sales activity.

A case was opened in early May and still shows “Work in Progress” with no resolution after multiple follow-ups. Amazon handled the prep and labeling and later refunded those fees, which suggests the inventory was fully under their control.

Has anyone faced a similar issue where inventory was received but lost after AWD to FBA conversion? Any advice on how to move forward or escalate would be appreciated.

If a moderator is available to review, I’d be grateful for any guidance.

Thanks in advance.

1 vote
0 votes
8 views
2 replies
Latest activity

FAQ

Learn more about Seller Forums, how to participate in discussions and more!
View FAQs

Community Guidelines

Tips to maintain a safe and inclusive environment
View Community Guidelines

Release notes

Stay up to date with improvements coming to Seller Forums.
View release notes

Conditions of use

Review Terms and Conditions for Seller Forums
View Terms of Use

Privacy Notice

Review Privacy Notice for Seller Forums
View Privacy Notice

Report abuse

Use this form to report abuse of Amazon policies
Report