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This Monday I have shipped a book to Switzerland, with a courier .

Today I have received this message from the same courier:

"We are required by the customs authorities to collect taxes and duties from you before we can hand over the parcel to our partner for delivery.

You can easily pay this via our website using the link provided below."

When I clicked the link, I saw the bill:

Duties and Taxes (VAT): 7.01 CHF

Facilitation fees : 13.95 CHF

Total amount to pay : 20.96 CHF (about £ 18)

Amazon has already retained VAT 1.5 From the payment (total order £62, shipping £ 15.78) , I don't think I have to pay this. Moreover, the VAT is wrong and I would lose most profit.

The courier has also contacted the customer, who refused to pay.

I have shipped books several times before to Switzerland, with Royal Mail, and I was never requested to pay any additional duties.

I intend to ask the courier to return my parcel, then I will ship it with a more honest courier.

Any advise or suggestion?

Guy

Ive been waiting for this day for many years! Whilst I will say that amazon has allowed me to live quite comfortably of the sales i've made on here, Its just not worth the stress and the constant fear of waking up each morning and seeing that my account is at risk, or a customer has left a negative feedback which is untrue or incorrect, or some bogus A to Z claim where delivery has been confirmed but amazon still refund the customer and wont remove any poor feedback they leave out of spite!

Ive watched and witnesses so many overnight policy changes, new rules implemented that have left other business crippled seemingly out of nowhere and for no good reason, things like the VTR policy, the new 14 day money hold policy, VAT rules. Luckily i was quite adaptable as it was only me, however I cant imagine the stress it takes on some bigger companies or people who hire staff. I've managed to keep my account mostly in good standing however its absurd that out of every 100 orders, if you get 2 untruthful customers or issues with royal mail and get a negative or claim, then this means your account can be deactivated, I've always wondered what Amazons ODR rate would be if they adhered to the insane standards they expect sellers too.

I would advise anyone who thinks amazon can be a long term platform for you, that you're wrong and your entire business can be removed overnight and Ive seen it happen to so many sellers over the years on the forums. Im amazed ive managed to keep my heard above water for 8 years and im glad to say im finally out of amazons thumb! Good luck to everyone with your time here, it can be very profitable but is it worth all the stress?

@Seller_mIRnuhdx7l5sN

Can you explain what the benefits of using Amazon Buy Shipping are anymore?

A to Z claims - two purchased via Amazon Buy Shipping and still got ODR?

You keep saying its being looked at but I can see posts going back months/years with the same problem.

I have today received a performance drop warning for Amazon. Copy of the sailient point below:

Your Order Cancellation Rate for your Seller Fulfilled Prime orders has reached above the 0.5 % maximum threshold of the program. In the period from 27th January to 1st February (week 5), your Order Cancellation Rate was 0.01%

I am no maths genious but I certainly know that 0.01% is LESS than 0.5%

What on earth is happening behind the scences that this is flagging as a performance drop note??

This is the second time I have had a similar incorrect notice, for the first I opened a case, unsurprisingly I have been waiting 20 days for a reply to the case.

If any mods read this the original case number is: 10715444972 new case number is: 10783228912

Moan over

So what is the procedure when you OWN a brand, have it brand registered, and then out of no where, amazon flags all your listings for 'potential trademark misuse' for using the brand, which you own.

It makes no sense, and each violation has a medium impact so it's put the account at risk of deactivation.

There is no way to appeal, only to edit listing, but obviously I dont want to edit the listing to remove the brand name which I own and am totally entitled to use?

Any one else experienced this?

Can any one help on this? @Seller_TSXM2A5nxWSuH @Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr

Struggling to get my bank account verified as it seems many of you are!!!

My circs are a little different. Closed my Ltd company and reverted to a sole trader which is why the bank account was changed.

Been on with this since December and still no funds!

Seller help just hang up on me now and say I need to wait for the specialist team who don't bother to contact me.

I don't think these are the right people anyway. They asked me for a timestamped URL showing my issue when I last spoke to them?!?!? WTH?

Can a mod get me to the right department?

and perhaps tell seller support that whilst I appreciate they dont support this, they are my only option and to stop hanging up on a customer!! Imagine if i ran my company the same!

Amazon is constantly sending Lost/ delayed warning messages to customers when Amazon has no evidence a package is lost or delayed. We have seen a huge rise in fraudulent claims from customers. Some even say they only claim as Amazon is saying the package is lost even though they have received it.

Amazon it has to stop, the amount of fraud due to this is increasing all the time as buyers realise Amazon is giving them a greenlight to commit this fraud.

Other marketplaces at least give sellers the ability to protect themselves in a small degree by allowing sellers to Block individual customers who the seller has had a bad experience with.

Also sellers should be able to leave feedback on buyers so that they can alert other sellers of a problem that has occurred.

At the moment Amazon is simple inviting customers to lie and defraud sellers.

What's worse is Amazon must by now know this problem is occurring on a grand scale but is doing nothing about it

Hi there

A number of my sales, which now have been dispatched, are not showing under Transaction View In the payments dashboard. Has anyone had this before?

Thanks

Has anybody realized that payment for some FBA orders are not clearing?

Usually max 1 hour after the order gets shipped, the money should be available, now some orders are not cleared yet after many hours.

Anyone else the same problem?