Hello,
I need help escalating a serious issue that Amazon keeps ignoring.
This is the third time I’ve received unauthorized FBA charges from the France marketplace, even though:
I do not sell in France
I have no inventory in any EU or UK FBA centres
I’ve never activated the France marketplace
Case history:
2021 – Case 6759803362: My product was moved to France by Amazon mistake. I had to dispose of it and was still charged storage fees.
April 2025 – Case 10997353472: Same issue again but no products in any marketplace. After escalation, Amazon refunded the charges.
May 2025 – Case 11139329372: It happened a third time. I received a “Congratulations” email saying I launched in France which I never did.
Support is refusing to investigate unless I add a credit card to the France account which could trigger more charges. They say the case is “resolved” but they never investigated anything. They closed the case today without resolving it.
This is unacceptable. I am not going to risk my company by adding a card to a marketplace I never used just so Amazon can "maybe" look into the problem.
I need help from a moderator or escalation team to:
Cancel any charges
Stop this from happening again
This issue has gone on for years, and Amazon support is just closing cases without fixing anything.
