I’m UK based, PAN-EU seller. I’ve been using Avalara for last 3-4 years, but have finally decided to bin them for providind a complete lack of support. I’ve choosen to move to AVASK, who have been on the ball and it has been a much smoother experience so far, although it’s early days.

However, I’ve just come to filing for the first month and it appears AVASK calculate things differently than Avalara/Amazon. AVASK are advising that, as I’m under the distance selling threshold for some countires (Germany for example), then a sale to a German customer from a Polish warehouse is changed at Polish rates, and is filed with Poland. This is completely different to my understanding, however a quick google appears to show AVASK are correct.

Since I’ve started with Avalara, a sale to a german customer was always charged at German rate and filed with Germany. The invoices supplied by vat services all show german VAT. Are Avalara/Amazon doing this wrong? or is there something else I’m missing here?