Hey fellow sellers & Amazon staff,
Need some advice and visibility here, because this is getting out of hand.
For the past several months, I keep receiving emails from the Amazon Renewed team, asking me to “approve” or “confirm” invoices that supposedly come from my company, Spice Cell. Here’s the catch: these invoices are NOT from us—they’re totally fake, and someone is using our company name/identity.
This started a while back when an ex-employee tried pulling some fast ones. We sorted that (or so I thought), but the requests keep coming, and now I have no idea who’s submitting these fake docs—could be other ex-staff, could be randoms. What really worries me is:
How are these fakes getting past Amazon’s compliance checks?
How are third parties able to submit “Spice Cell” invoices without verification?
Has anyone else had their brand identity abused like this on Amazon Renewed?
I’ve flagged this before, but the emails and requests don’t stop. If anyone from Amazon is reading:
Is there a way to connect with your internal compliance/fraud team?
How can I get visibility on which accounts are submitting these fake invoices in our name?
Is there any actual protection for sellers against this? Because right now, it feels like anyone can upload whatever they want and it’s on us to keep shutting it down.
I’m happy to provide docs, proof of ownership, you name it. But this is a serious trust and liability issue. Would appreciate any advice from sellers who’ve dealt with similar, or someone from Amazon who can get this escalated past the auto-reply wall.
Let’s hear your thoughts. How do we fix this? Is this a common loophole? How did you resolve it?
Thanks,
Omair Ahmed
Spice Cell LLC FZ
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