Hello We have received your request for payment. However, we cannot complete this request at this time. Why is this happening? Your account has been linked to the listing or sale of inauthentic, infringing, unsafe, or deceptive items. The sale of these products is prohibited and your funds may be withheld if it is determined that your account has been used to sell such items. During the previous 90-day period, you have failed to successfully appeal for reinstatement. However, you may be able to recover funds in your account if you can demonstrate that your listings were not prohibited. How do I demonstrate authenticity? Your appeal should address all of the inauthentic listings and policy violations associated with your account. Details about all of your specific inauthentic listings and policy violations can be found in your email or by viewing the Notifications page in the Performance section of Seller Central: https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html. There is no required format for your appeal. Please submit information or documents such as: – Explanation of the circumstances regarding your account violations. – Invoices and receipts. – Supplier information such as name, phone number, address, website, and so on. – Buyer information such as name, phone number, address, website, and so on. – Item descriptions. For ease of our review, you may highlight or circle the ASIN(s) under review. – Item quantities. – Import or export documents. – Brand authorization letters. – Name of your business’s registered agent. – Name of the party who registered the account. – Name(s) of the party operating the account. – Physical address(s) where you operated the selling account and dates at that location(s). You may remove pricing information, but the rest of the document must be visible. You should only send .pdf, .jpg, or .gif files. These documents must be authentic. How do I send the required information? Submit this information to disbursement-appeals@amazon.co.uk. Within 7 days after we receive your appeal, we will review it and respond with a final decision. What happens if I do not send the requested information? If we do not receive the requested information or if your appeal for funds is not successful, some or all of your funds will be withheld. If you do not wish to submit any additional information, please let us know and we will complete our review and provide you with a final response.
Sincerely,