Unable to access inactive UK account, stuck looping back to marketplace selector
Hi
One of our colleagues is looking after a business which was scammed during lockdown, and as a result lost access to their UK account - they should have really known better but were new to Amazon and didn’t have their usual IT support in place through lockdown. ’
They still have an active US account, and are trying to get the UK account reinstated, but every time they log in to .co.uk they are rerouted back to the marketplace selector or .com site and cannot access anything UK or Europe related, even help pages. Has anyone encountered this and know of a solution to get to a point where they can actually engage with Amazon? They realise that they’re going to need to submit a plan of action and the usual stuff, but can’t access anything to see why the account is suspended or submit any information. They have sought advice from US seller support but they can’t help.
Have seen posts where Mods have said there is no way to open closed accounts and that it would need to be a new account, but that seems to be contrary to policy?
Thanks in advance
1 reply
Seller_pKdF0dnvoraDu
Hello @Gemz1,
Virgil here to assist.
Based on your post we understand that you are reaching out on behalf of your colleague, whose account was compromised, and they have lost access to the account.
In an effort to maintain the integrity of our seller’s accounts, we are unable to work with anyone but the seller.
As your colleague would not be able to directly reach us via the seller forums, we would request you to kindly guide them to contact the Seller Support team.
If their United States’ selling account is active, then we would request you to please guide them to contact the United States Seller Support for dedicated assistance.
Thank you for your post. I hope my response is beneficial towards your business.
Best Regards,
Virgil.
