Used sold as new complaint need help with invoices
Hi everyone. Today I have received used sold as new complaint. The product we received it on is our own brand product. We get it manufactured from China.
The problem I am having is with invoices. The invoice have from supplier is commercial invoice. Amazon is saying they are unable to verify the supplier. What sort of invoice are they looking for.
Can someone please help.
Thanks
Seller_qZO3ZCjoBXEeL
I would recommend self invoicing. As you are the brand, you are in effect the supplier - to yourself.
Raise an invoice to yourself as both supplier and buyer as you are the registered owner of the brand/trademark (I presume).
Think of Apple. They wouldn’t be supplying Amazon with Foxconn invoices to prove their iPhones were genuine.
Seller_rZax50qrWcaoG
Sold as new complaint suggests Amazon are requesting more information re the complaint rather than an issue with the invoice, I could be wrong though.
Re the product from China; you say its your own brand but is it manufactured solely for yourself under license or is it a product you purchase then add some sort of brand name after import?
Lastly, is the brand name registered with IPO and in the Amazon brand register?
Seller_QmewSDyyDc3KB
Amazon want your product.
Seller_RG1DcDoncjffe
Hello Anon ,
After reviewing the most updated Plan of action, I would agree with PeterB and would recommend to include few regular quality checks in the warehouse to prevent the issues in the future.
Please try to provide few more steps in preventive measure.
For example:
It’s been mentioned that you will improve packing make sure you provide the same in detail.
Include few more details like what was the packing material that you have used earlier and then proceed with the future changes.
Make the necessary changes in the Plan of action so that the team can review and help you with the account.
Thanks,
Preet.
Seller_n33KwLeg9XOvi
Send your invoices in .JPG format - and not .PDF format…
