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Hi everyone,

We’re currently analyzing the feasibility of selling our products (supplements) from Brazil on Amazon US. At this stage, we’d like to understand if there’s any way to estimate the average costs involved with logistics and import taxes when sending inventory from Brazil to an Amazon US warehouse (using FBA or other models).

We’re still deciding which fulfillment model to adopt, so having a clearer picture of total landed costs (including shipping, customs duties, and FBA fees) would be really helpful for our decision-making.

Does Amazon or any third-party service offer tools or calculators for this purpose?Any tips from other international sellers who ship from Brazil would also be greatly appreciated.

Thanks in advance!

Amazon has already refunded 2 of my orders with no explanation. The first one the client didn't request a refund, there's no issue on the order, It was delivered on time. I filed the safe-T claim and they said I didn't buy protected shipping services. I'm not sure I understand what's going on. Why will they first of all refund a client that has no issue with her order? hasn't file any complaint or ask for a refund.

The second asked for a return then canceled and surprisingly Amazon refunded her as well. Can someone tell me what's going on here? Are other Amazon sellers having this same issue? This is terrible, my product is very expensive, average price around $140. losing 2 orders is a lot of money and we're a small business.

I'm new to Amazon and currently setting up my seller account. I'd like to know: will the $39.99 monthly fee be charged as soon as I add my credit card, or only once I start selling?It will still take some time before my products are ready, and for now, I just want to get the account settings in place. Is that possible?Thank you in advance for your help!

Hello all,

Our ASIN B0DJ6PGD3S was made inactive last week on Thu 05/08 as "Unapproved smelling salt or ammonia inhalant”.

We've been selling this ASIN very well for 6+ months now, no customer complaint, everything was in order.

There are hundreds of other smelling salts being sold on Amazon - why is ours classified as unapproved smelling salt? Even if we wanted to have some sort of certificate from the FDA, they don't process smelling salts requests, as it's in fact not a drug.

We have a case ID 17712022111 where we submitted a detailed POA with all the marketing copy changes that we've implemented in order to comply with all Amazon & FDA requirements.

This is the reply we got back - please see below - but we don't know what else there is to do.

Does someone else have a similar issue? Have you solved it? I can see that many of our competitor ASINs are also removed from Amazon.

===========================

"Hello Eleven Zero Sports,

We received your submission and after careful review we have determined that your ASINs do not meet the criteria for reinstatement.

Why did this happen?

Your listings do not meet our standards. Refer to the following details:

ASIN: B0DJ6PGD3S

Title: 11-0 Smelling Salts for Sports Athletes - Extremely Strong Smelling Salts Powerlifting, Pickleball Ammonia Inhalants in Portable Black Metal Container, Instant Energy & Adrenaline

This product has been identified as an unapproved smelling salt or ammonia inhalant. Amazon policy prohibits the listing or sale on Amazon of these types of products. If you believe that this determination has been made in error, please appeal with the Drug Facts panel, National Drug Code (NDC), product packaging, and supporting documentation or justification. For more information please see: https://sellercentral.amazon.com/help/hub/reference/external/200164490"

We sold products related to Trump, then Amazon deleted them and closed the store. Does anyone know what to do to restore store operations? How to get Trump's authorization? we really need help. thanks

Hello,

I am looking for some emergency assistance with a chargeback from a customer who ordered 60 Cell Phones from us on Amazon.

Here are some of the facts:

-The customer ordered 60 Cell Phones from us on 1-28-2025

-The order was shipped On Time (the same day) and scanned by the carrier on that day

-Amazon Buy Shipping services used, and a 'Claims Protected' Shipping method was selected.

-The customer emailed us saying that they did not receive the items, even though they were delivered and signed for by the customer.

-The customer filed a chargeback for the full amount of the order - $7,497.00. The chargeback reason code is C08 which is for Merchandise not Received -- The exact circumstance in which the Claims Protection under Amazon Buy Shipping is meant to protect sellers from.

-This past Sunday, we received an email that the chargeback was granted to the customer and that our account was debited for the full amount.

-We responded to the chargeback email citing the policy, but we keep receiving the same generic response that the Chargeback decision is decided by the card issuer.

However, while the card issuer may make their decision on who wins the chargeback claim, similar to A to Z Claims where Amazon elects to Grant claims by either 'Seller Funded' or 'Amazon Funded'.

In this case, since the policy states that we are protected against situations where the buyer reports problems with delivery, we are supposed to be protected by Amazon. If we knew that there was an over $7000 risk when filling this multi quantity order, we would have NEVER shipped it. Amazon has placed us in a precarious situation financially, and we can not afford to take this loss, nor should we, based on Amazon's own written policy.

I am looking for help from mods here to escalate, because we are not getting a real human response when responding to the chargeback team.

The Order ID for this order is : 114-7657127-7448216

Greatly appreciate the help.

-Maurice

Hello fellow sellers and Amazon team,

We are currently facing a brand-level restriction on a specific-branded products, despite having previously been approved to sell these items. We had active listings, fulfilled orders successfully, and then—without prior notice—our ability to list this branded products was removed due to “supply chain authenticity” concerns.

We have already taken the following steps:

Submitted appeals to pq-brand-remedy@amazon.com, with complete documentation, including:

Bank statements

Articles of organization & EIN

Invoices from our verified distributor and their supplier

Proof of delivery to Amazon fulfillment centers

Screenshots showing the brand on our suppliers’ websites

Received no response from Brand Registry.

Contacted Seller Support and Account Health, but they either redirected us to Brand Registry or confirmed that applications are not currently being accepted

Used the “Get help with my appeal” path since we were unable to open a direct case under Brand Registry

We’re now left in limbo — unable to appeal, unable to list, and holding significant inventory.

Has anyone in the community successfully resolved a similar issue or other restricted brands?

Did anyone get an actual response from pq-brand-remedy@amazon.com?

Was escalation through Seller Support or another channel successful?

Are there any alternative ways to request manual review?

We’d appreciate any advice, shared experience, or confirmation that a resolution path exists.

Thank you in advance to anyone who can offer guidance. We're hoping for a fair review and reinstatement based on the transparent supply chain we’ve submitted.

Hello everyone,

I am a Professional Seller on Amazon with the North America Unified Account, which includes selling in the U.S., Canada, and Mexico.Recently, I noticed my subscription fees show as three separate charges:$47.59 USD, 16.21 CAD and MX$324.35. From what I understand, the Professional Selling Plan costs $39.99 USD/month plus VAT. The $47.59 charge matches the $39.99 plus 19% VAT (I am based in Romania), but I’m unsure why there are additional subscription-like fees in Canadian dollars and Mexican pesos. Is Amazon splitting the subscription fee across marketplaces with local taxes? Or am I possibly being charged multiple subscription fees?

I’d appreciate any insights or explanations from other Professional Sellers or Amazon support reps to help me understand if this is normal or if I should contact Seller Support for a billing review.

Thanks in advance for your help!

Hi!

My appeal (ID:17709607381) for Brand Registry enrollment application has been rejected. My registered business name and business identifier have not been verified.

I have my own manufacturing set-up, which manufactures all the products under my brand. I have submitted the trademark application to the USPTO, and I have provided its serial number. I have a professional account with verified business information on Amazon Seller Central.

The dispute was opened, but I keep receiving general replies with the links to the different guides, nothing specific, and I still have no idea what steps to take. I need to know what to do to have my business details verified. I've studied all the guides. My background meets all the criteria.

I assume the reason is that my tax ID is issued in Ukraine. Recently, I faced a problem where the system could not detect the Ukrainian postcode, and I could not confirm my business address. In the end, I attached my utility bills, and the support team confirmed my address. I believe there are similar methods in this case.

I've got a message "As a precautionary measure, access to your application will be locked for 90 days as you have failed multiple attempts at verifying your business". But I'm sure my application was rejected automatically because it took a few seconds from the time I submitted it. My documents have not been reviewed.

Dear Amazon team, could you be more specific about which qualifier the application failed? What exactly does not match? What other methods of business verification are available to me? I am willing to provide the necessary evidence. What do I need to do to confirm my business identifiers?

@Seller_guPeMXBrBxqyU @Seller_t9kvdr2yixQej@Seller_PIHyltK09pbl3@Seller_R6oYCnTB9O1Uy

@Seller_ovM5p622oIbGp@Seller_hme3Wbydd1ihr@Seller_SBIjJooGeXSQ6

@Seller_4GjtS9k0cnHHv@Seller_aEROSwwdnzGiU

Thank you in advance for your help!