For those of you who have been waiting months I’d escalate even to Jeff himself. He’s at Jeff at amazon dot com I believe. As others have said - don’t have a go. Tell them the situation it has left you in, and how your business is going under because they are holding your money. Tell them how many staff you are not able to pay - in other words, lay it on thick how their inactivity is affecting you.
I’ve experienced something similar to this where I made some mistakes with a few products and actually had the dreaded “this is our final decision - you cannot sell on Amazon” and it caused an almost emotional breakdown because selling on Amazon WAS my business, and I had a load of stock to send in, and thousands of pounds of stock already in FBA warehouses. What it’s done is teach me to diversify - been working on our own website, and we also sell a fair amount on Ebay too now. However, unfortunately we are still in the same position where if they pulled the plug on us we’d go under.
Regarding the payments verification - I think we were the luckiest people on the amazon selling planet. We got the payments verification triangle, no requests for documents, but I was unable to dispense that evening. I dispense daily so that I can be sure I’m getting as much out as regularly as possible just to make sure we are not left with no money again. Literally 20 minutes later we got successfully verified. So as I said - luckiest amazon seller ever. It’s my ethos now to never change anything in my amazon settings (like bank accounts, etc) so that I can limit the chances of a verification like this.
But I agree - I think that this process should change. Fine to verify a seller, but don’t hold their funds or stop them selling while you verify, unless they do not provide you with the information you are asking for. They seem to have changed how they suspend now in that they tell you to appeal and if you don’t appeal successfully THEN you will be suspended. So they are listening to us… Maybe everyone in this situation needs to bombard Jeff and the managing director with how this process is ending our businesses, and making Amazon the riskiest selling platform out there? They keep putting polls up asking us if we feel they honestly care about us and our success… So they do at least WANT to be a safe platform for sellers.
Anyway, that’s my 2 cents worth. I hope everyone here who is currently not able to disperse gets their situation sorted asap.