67% VTR but ALL orders have valid tracking
No idea what to do – We ship all orders via RM Tracked 48 and obviously they all have tracking numbers and showing scans. But the VTR is at 67%!
For example, one order was shipped via RM Tracked 24 - showing scans throughout its journey to the customer and the last scan upon delivery. But Amazon says there’s been NO valid tracking event/scan at all (and it’s been 1+ week since the order was delivered, so plenty of time for the system to update and reflect this).
Some orders are shipped via MCF - what I usually do is I generate labels from Click&Drop, create the order via MCF and update the tracking number once Amazon has shipped the order. It’s been 1+ months now and some orders are still showing the old RM Tracking, not the Amazon Shipping one.
Freaking out for obvious reasons, can someone advise please?
Seller_7VbclcPFFRTnc
it depends
if i raise a label that adds tracking info to the order, and then have to change it 5 minutes later, i know the order hasn’t been shipped - as does the system
with VTR - and especially with MCF orders, they state that if you upload tracking after the item has been delivered, it will not change and be invalid
you state amazon are sending you the tracking number days after the order is placed therefore, its possible that they’ve already been delivered - and hence tracking is invalid
I believe MCF offers next day and 2-3 day delivery so if you are not getting the tracking until day 3 or 4, its possibly already been delivered
11 replies
Seller_7VbclcPFFRTnc
can you screenshot the defect report
