I keep an eye on my sales daily and I don’t remember the last time there was a day without a single order.
It happened three days ago. Not normal, but fine. Then two days in row seemed weird so I took a closer look and noticed I barely had any products in stock. Pretty much everything was showing as inactive as out of stock which couldn’t be right.
Opened a case with support, and they asked for an ASIN. I said it was many and gave them a random one. They came back with the following:
“We have completed our investigation, and our findings are below:
Reimbursable: 1 transaction ID(s)
We have processed reimbursements for your transaction ID(s).
Reimbursements may take two to three working days to reflect in your account.
You can see the reimbursements in either your Reimbursements Report or your Payments Report in Seller Central.”
They also share a link for me to see my Reimbursements Report.
I was shocked to see that over two days, almost 450 units of my stock across around 20 different ASINs were showing up there. The reason ? Damaged_Warehouse.
I’ve had an occasional reimbursements due to Damaged_Warehouse.but this time it was almost all my stock. I’ve seen videos on youtube about amazon FBA warehouses and the random way they organize the products in the shelves and I can’t possible understand how this could have happened.
I told them that I need more answers to understand my next steps and whether those “damaged” items are in sellable condition (because if so I suspect Amazon can compete with me).
Has this happened to anyone else?
Thanks in advance