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My order has not been picked up for two days. And I have been trying to contact the agents continuously since the last day but they are not giving any reply. If this continues, how will we work? We will have to stop work on Amazon.

I got my first order day before yesterday. I scheduled a pick up on time and called the pick up boy 4 times which he did not answer finally in the 5th attempt he picked and said due to rains he got late. I waited again it was 630pm I called him and the call was unanswered. Today I wait again and I feel its a hassle if this is how it will continue. Being a working women with a fairly new brand i am trying to build selling on amazon even for less than a month makes me think if i would wish to continue. The reason I opted for easy ship was because I felt it was convenient but now i am doubting that as well. The only good process I had was of onboarding nothing post that! Can some one tell me how to connect with easy ship any contact or email that i can write to?

Hi,

For the last week, the easy ship pick up has been missed by Amazon. We are raising the form, but want to know what follow-up needs to be done from our side. we are close to making a decision to move to self ship, as Easy ship is of no use to sellers.

One of the ASINs with 70 units are blocked due to FC processing for 20 days now. Seller support is keep on telling the same answer that internal team is looking into it. But no improvement at all.

We are facing loss because of this issue. Not sure how to resolve it

Case id: 11093334752

I am writing to seek urgent assistance regarding persistent and significant deductions on my Amazon Seller account that are severely impacting my ability to sell profitably.

For the past three months, I have been facing unexplained and excessive "Other" charges.

Past 2 Months: I have been charged approximately INR 12,000 in what Amazon identifies as "Other" charges related to "weight and dimension."

My product genuinely weighs 100 grams, and with standard packaging, the total weight is consistently 105 grams. However, Amazon is apparently charging me as if my product weighs 500 grams – which is a massive discrepancy and far beyond any reasonable or permissible limit for my item.

To even attempt to resolve this, I incurred additional costs by purchasing a weight machine to accurately verify my product's weight, which itself has added to my financial burden and already exceeds the amounts being deducted for these errors.

I have already submitted the necessary documentation, including weight images and a dimension form, to Seller Support. Despite my efforts, I have not yet received a satisfactory response or resolution. It is incredibly difficult to understand how a 105-gram product can be misidentified as 500 grams, and how this can go uncorrected after providing evidence.

This situation feels incredibly unfair, and it seems as though the seller's perspective and accurate data are not being considered. I am genuinely struggling to comprehend how to continue selling on Amazon under these circumstances of arbitrary and significant deductions.

Adding to this immense frustration, I have filed a "clawback form" to dispute these incorrect charges FOUR (4) separate times. Each time, my form has been rejected, despite my meticulous efforts. A day before yesterday, I submitted the form again, including 7 detailed images per ASIN as required, proving the correct weight and dimensions. Yet, there has been no resolution, and the forms continue to be rejected without clear explanation or action.

Now, on top of these unresolved weight and dimension issues that have been bleeding my account for months, I've also been hit with a new, unexplained "Other" deduction labeled "splat_use_case_3976_label" for approximately INR 4,000 today (May 29, 2025).

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Today (May 29, 2025): I have been hit with another unexplained "Other" charge of INR 4,000 under the label "splat_use_case_3976_label." This is a completely unfamiliar label, and I have no idea what it pertains to.

These combined deductions are making it extremely difficult to operate. How can sellers manage their business effectively when such large, unexplained amounts are being consistently debited?

Could anyone in the community shed light on what "splat_use_case_3976_label" signifies? Also, what is the best way to dispute these recurring and seemingly incorrect weight and dimension charges?

I desperately need this case resolved as soon as possible. Any guidance or assistance from experienced sellers or Amazon representatives would be greatly appreciated.

Thank you,

Hi i want to know how amazon charges from seller in case of customer return and courier return(return to seller) can you guide me .

Dear Amazon Support Team,

We have processed 11 orders for ship by today and packed 11 orders for dispatch. These were ready for pickup when the assigned delivery associate, Mr. Nitin, arrived.

Although he appeared to scan all 11 packages during pickup, we have reviewed our surveillance footage and confirmed that only 10 orders were actually scanned. One high-value order—Order ID: 406-4355890-2839515—was not scanned. Shortly after his departure, this specific order was unexpectedly marked as cancelled.

We strongly suspect this may be a case of deliberate misconduct by the delivery associate. This raises serious concerns regarding the reliability of the pickup process and impacts our trust in the platform.

We kindly request that Amazon urgently investigate this matter. We can provide the CCTV footage upon request to support our claim. Additionally, we would appreciate guidance on how such incidents can be prevented in the future.

Looking forward to your prompt support and resolution.

Best regards,

Aspen Diagnostics

MUJE KOI BATAVO ME KESE PRODUCT PAR JAYADA SALES BADHA SAKU ANS ME PLESSE MERI CATEGRY HAI electronics ITEMS

Dear Amazon Seller Support,

I hope this message finds you well.

I am writing to report an ongoing issue with my scheduled pickups. Despite booking pickups as per standard procedure, the assigned pickup agent has consistently missed the scheduled pickup dates. This has been happening repeatedly, causing significant delays in fulfilling my orders.

Each time I contact the pickup agent directly, they provide various excuses related to my address and assure me they will come for the pickup later in the day. However, they never show up, and the pickup remains incomplete.

This not only disrupts my business operations but also risks my seller performance metrics. I kindly request you to look into this matter urgently and assign a more reliable pickup service to my location.

Please let me know the next steps, or if any additional information is needed from my end.

Thank you for your attention and support.

Best regards,

SR HUB