Hi

I have appealed a ATOZ claim, Amazon have said they are withholding the original decision as the i never provided information when they contacted me first time

But i replied to them with the correct information and info of tracking info

Hello,

I'm facing a major issue with one of my listings that has five variations—specifically, the product reviews are no longer syncing across the variations. I opened a support case, and seller support responded by saying the child ASINs are in a different GL category (gl_kitchen) compared to the parent ASIN (gl_home). They then closed the case without resolving anything, which left me completely confused.

I reopened the case and asked for clarification on what that meant. The case was transferred, but no one has followed up since. Just a week ago, all the reviews were syncing correctly. The main ASIN currently has over 500 reviews, but now the other variations only show around 90, which significantly impacts performance.

I’ve invested over £3,000 in Amazon ads for this product, and without shared reviews, that spend is becoming ineffective. From my understanding, only seller support can update the parent ASIN’s GL category, as this is not something sellers have access to or can change themselves. It’s extremely frustrating to be left in the dark after investing so much.

Case ID 10980228802

@Seller_z3k8APxGfbQEK @Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN

Hello! My account is deactivated in February but there is no performance notifications or any information to receive.

I called Account Health they could not able to locate why inactive and I created case but no response from internal team.

We are the brand owner and our products are under transparency program which means our brand also damaged. I have 3000 stock in Amazon Warehouse and no sales.

We are also selling on Amazon USA for years over 300.000USD monthly.

What should I contact for fast resolution I do not know..

My account is healthy and no violation. Not able to get hep. Very upset for facing this. Please advice.

Hello @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_pKdF0dnvoraDu @Seller_yk3kzHpjMMa4B

My Amazon seller account got deactivated under Section 3 on 31st Mar 2025 there was a critical violation stating that repetition trademark logo misuse. I have submitted appeal thrice with all the details they need every time i got same response we don't have enough information to remove this violation at this time. Below is first thread I got on 31st Mar

Hello,

Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.

Why is this happening?

We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages

-- "Amazon Anti-Counterfeiting Policy":

https://sellercentral.amazon.com/gp/help/201165970

-- "Policies and Agreements":

https://sellercentral.amazon.com/gp/help/521

-- "Amazon Services Business Solutions Agreement":

https://sellercentral.amazon.com/gp/help/1791

How do I reactivate my account?

To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq

What happens if I do not submit the required information?

If we do not receive the requested information your account will remain deactivated.

Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.

Last thread I got after my 3rd appeal rejection.

Hello,

Thank you for your message. We cannot accept your appeal because it does not address the infringement issues alerted to you previously for the ASINs below:

-- ASIN: B0DZ89MCMG,B0DQ5M7NKS,B0DQ8GGMNG,B0DPT2MHYM,B0DQ8SG95L,B0DP2Z1GJF,B0DLT8X5DM,B0DLTCQCJ3,B0DLT92KS4

Please provide the following information so we can process your appeal:

-- Proof of non-infringement for all affected listings (such as invoices, order IDs, letters of authorization, licensing agreements, or court orders) for all affected listings.

-- An appeal with the following:

1. Greater detail on the root causes of the infringement

2. Greater detail on the actions you have taken to resolve the complaint

3. Greater detail on how your account has complied with our policy

4. Greater detail on evidence or examples that demonstrate your account has complied with our policy

-- Other relevant information.

-- Supporting details should you believe that the actions were made in error.

How do I send the required information?

Go to "Submit New Information" in Account Health:

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa

What happens if I do not send sufficient information?

If we do not receive an explanation or necessary information, your account will remain deactivated.

Please help me reactivate my account.

Thanks,

S H International