A-Z awarded because buyer not happy about his customs charge
Received an irate message from a French buyer who bought a cd from me at 30 euros and was charged 19 euros import duty to receive it. He insisted that I should pay this, otherwise he would make an A-Z claim and leave me negative feedback. I sympathised with the outrageous charge, offered a full refund including postage if he returned the item, but I explained that import duty was his responsibility as buyer.
He promptly carried out both of his threats. Amazon has of course auto-awarded the A-Z claim as “not received”, even though the messages between us make it clear that he HAS received it. I appealed and the response, possibly automated as well, simply says that as tracking does not show it as delivered I have to pay. So he got his item free and I have even paid to send it to him. There is no way to reopen after this initial appeal is there? More incentives to fraud from Amazon…
6 replies
Seller_NoMNQDGnEW5Bx
This isnt true, on Amazon it is your responsibility to send without any additional charges
Seller_ZjZ4slOF0jHpk
Em, it’s Amazon’s policy that the price they pay is the full price they pay. Amazon is in IOSS and duty will/should have been collected at point of sale. You then needed to send it using postage compatible with IOSS - the e-data then gets sent to the French and French customs can see that tax has been paid on it.
You need to search the forums and help pages.
