A customer has purchased an item from me and then left 1-Star negative feedback claiming that the item is not as decribed. I tried to resolve the problem with him but my response fell upon deaf ears. A few days later I received an A-Z Claim for non-receipt.
As he had already left negative and opened an A-Z anyway I decided I had nothing to lose by defending the claim (and I also thought he had shot himself in the foot by admitting he had received it). The problem is that I appear to have received an automated response from Amazon requesting tracking details, signature etc which I can’t provide because it was sent without tracking (seller fulfilled).
My question is… Is there any way I can win this A-Z or am I flogging a dead horse? It would be nice if someone at Amazon actually read my response because to me it is blatantly clear that the customer is a scammer and is trying to get a free item and abuse the A-Z system. If he had just said it was lost in the post I would have just refunded without question, but the fact he has already admitted receipt must count for something???
I’ve got 3 days to submit further information, any advice would be appreciated.