Hello everyone.

What type of vat Amzon Collected in UK?

Dear Amazon Performance Team,

I hope you’re doing well.

I am a UK-based seller operating under a dropshipping model, and I’ve recently encountered two major issues:

1. Many of my listings appear as “Out of Stock”, even though I actively sync inventory through reliable suppliers and systems.

2. Buy Box eligibility has disappeared across most of my active listings, despite meeting all standard requirements including competitive pricing, valid tracking uploads, and low cancellation rates.

I would like to respectfully request a review of my account and clarification on these changes.

In addition, I do not believe this is related to my ODR (Order Defect Rate), as my current ODR is well below 1%. I’ve also confirmed that other sellers I work with, who have strong metrics and similar fulfillment models, are facing identical Buy Box suppression issues, even with better-than-average performance indicators.

This leads me to wonder whether a recent platform update or temporary issue may be affecting seller visibility, particularly for those using third-party fulfillment in the UK.

Your support and insight on this matter would be greatly appreciated. I remain committed to maintaining Amazon’s high standards and providing excellent customer experiences.

Kind regards,

On Thursday I've posted a book to a customer in Cambridge, by RM 24 Tracked and signed.

Here is the tracking: Return to sender

Tracking history

Saturday 12 April 2025

11:21 Delivered to sender by Cambridge DO

11:21 Delivered and Signed Cambridge DO

08:13 Due to be delivered today by Cambridge DO

Friday 11 April 2025

15:28 Item Received Cambridge DO

11:44 Item Received Cambridge DO

11:37 Refused - Returned to Sender Cambridge DO

08:45 Due to be delivered today by Cambridge DO

05:17 Item Received Peterborough MC

03:53 Item Received Peterborough MC

Thursday 10 April 2025

19:30 Item Received Home Counties North MC

14:35 Accepted at Parcelshop

11:44 Sender has despatched item

Saturday morning I was at home, and I did not receive the book back and the customer did not contact me.

When I have checked the signature, there's none!

What do you suggest to do now? I fear losing the book and the payment.

Thank you for your kind attention.

Guy

Customer left feedback 1 out of 5 saying I had fraudulently advertised a book by saying I had described it as a specially numbered, signed copy, when I had done NO such thing. I asked for help from Seller Support who sent a AI generated message back saying it had been answered in less than 1 minute and case closed. Moderators will you message me PLEASE or would anyone tell me how to contact any moderator?