A buyer opened a return for a £42 item with amazon at the beginning of December. They chose an evri label via amazon, and dispatched it.
Evri has not seen/moved the parcel since the 8th of December.
They will not speak to me as recipient.
The buyer has filed an A-Z claim which has been granted, even though this has not returned to us.
Beyond appealing (which will no doubt be refused like all appeals), and sucking it up, what options do I have here?