A-z Guarantee granted although buyer has items
Customer stated they didn’t receive their order so raised an a-z that Amazon granted them. The order was sent Royal Mail Tracked. The tracking states they tried to deliver on 24th Jan and parcel was collected 25th Jan from the Royal Mail depot.
Whenever I collect parcels, I have to produce ID to collect the parcel.
I thought this was a simple a-z and was extremely confident that we would win, but she had contacted Amazon saying she hadn’t received her order. Amazon found in her favour and are not taking note of the tracking information I sent them.
What can I do?
Tracking no. MX548790828GB
24 January 10:45am
Delivery Attempted - No Answer
Wolverhampton DO
24 January 06:26pm
Available for Collection or Redelivery
Wolverhampton DO
25 January 11:13am
Collected From Your Customer Service Point
Wolverhampton DO
Your item was collected from Wolverhampton DO at 25-01-2019.
A-z Guarantee granted although buyer has items
Customer stated they didn’t receive their order so raised an a-z that Amazon granted them. The order was sent Royal Mail Tracked. The tracking states they tried to deliver on 24th Jan and parcel was collected 25th Jan from the Royal Mail depot.
Whenever I collect parcels, I have to produce ID to collect the parcel.
I thought this was a simple a-z and was extremely confident that we would win, but she had contacted Amazon saying she hadn’t received her order. Amazon found in her favour and are not taking note of the tracking information I sent them.
What can I do?
Tracking no. MX548790828GB
24 January 10:45am
Delivery Attempted - No Answer
Wolverhampton DO
24 January 06:26pm
Available for Collection or Redelivery
Wolverhampton DO
25 January 11:13am
Collected From Your Customer Service Point
Wolverhampton DO
Your item was collected from Wolverhampton DO at 25-01-2019.
8 replies
Seller_s3Cd6G48e2Jq9
To keep your mail as secure as possible, we require proof of identification to be shown when it is collected from a Royal Mail delivery office or a Post Office®.
Please ensure you take with you:
The Something for you Opens in new window card or Fee to Pay Opens in new window card
AND one of the following in the name of the person the item is addressed to:
Credit or debit card.
Bank or building society cheque/savings book.
Valid Passport.
Driving Licence.
NHS Medical Card.
Photo Identity Card (Foreign National, Military, Police Warrant, Royal Mail Employee, NHS or senior citizen bus pass).
If you’re collecting mail for someone else, please bring the card and one of the above items in the name of the person the item is addressed to.
If the above is not available in the name of the person the item is addressed to, the person collecting the item will need to bring:
The Something for you card or Fee to pay card
Photo ID of themselves (driving licence*, passport, foreign national ID, military ID card, police warrant card, Royal Mail employee card, NHS medical card or senior citizen bus pass)
Proof they live at the specific address the card was delivered to (driving licence*, bank statement, television licence, utility bill or home insurance certificate)
- We will accept a photocard driving licence as both photo ID and proof of address.
Only original, recent documents will be accepted.
Seller_EJIX7rqDNQJi2
I am sorry to hear that you lost an A-Z claim.
Unfortunately, without having the signature proof of delivery, there isn’t a 100% guarantee of a win.
When you respond with just tracking, the A-Z claim specialists will contact your buyer and provide the tracking information, but if he/she still insists, that the order was not received and the order value is higher, the claim will be closed as Seller Funded.
If you need help with handling A-Z claims, check out my detailed guide thread:
Also, since Amazon already refunded the buyer, I can suggest you to send him a Letter Before Action, demanding to repay you the money.
Seller_y7wlA8Npjq1Or
Quick letter before action
Re (detail of goods and value)
Despite many previous requests for payment you have still not paid the amounts due.
If I do not receive the amount in full within the next 14 days I shall have no alternative but to start legal action.
Please be aware you will incur extra costs if this route is taken, including an 8% annual interest rate and court fees involved in initiating the summons which will be added on to the total.
Excluding interest and fees, the total amount owed in unpaid invoices is £x,xxx.
Your sincerely,
Change words to suite your situation. You should also add in admin fees for submitting the claim I usully do £80 to £100.
A-z Guarantee granted although buyer has items
Customer stated they didn’t receive their order so raised an a-z that Amazon granted them. The order was sent Royal Mail Tracked. The tracking states they tried to deliver on 24th Jan and parcel was collected 25th Jan from the Royal Mail depot.
Whenever I collect parcels, I have to produce ID to collect the parcel.
I thought this was a simple a-z and was extremely confident that we would win, but she had contacted Amazon saying she hadn’t received her order. Amazon found in her favour and are not taking note of the tracking information I sent them.
What can I do?
Tracking no. MX548790828GB
24 January 10:45am
Delivery Attempted - No Answer
Wolverhampton DO
24 January 06:26pm
Available for Collection or Redelivery
Wolverhampton DO
25 January 11:13am
Collected From Your Customer Service Point
Wolverhampton DO
Your item was collected from Wolverhampton DO at 25-01-2019.
A-z Guarantee granted although buyer has items
Customer stated they didn’t receive their order so raised an a-z that Amazon granted them. The order was sent Royal Mail Tracked. The tracking states they tried to deliver on 24th Jan and parcel was collected 25th Jan from the Royal Mail depot.
Whenever I collect parcels, I have to produce ID to collect the parcel.
I thought this was a simple a-z and was extremely confident that we would win, but she had contacted Amazon saying she hadn’t received her order. Amazon found in her favour and are not taking note of the tracking information I sent them.
What can I do?
Tracking no. MX548790828GB
24 January 10:45am
Delivery Attempted - No Answer
Wolverhampton DO
24 January 06:26pm
Available for Collection or Redelivery
Wolverhampton DO
25 January 11:13am
Collected From Your Customer Service Point
Wolverhampton DO
Your item was collected from Wolverhampton DO at 25-01-2019.
A-z Guarantee granted although buyer has items
Customer stated they didn’t receive their order so raised an a-z that Amazon granted them. The order was sent Royal Mail Tracked. The tracking states they tried to deliver on 24th Jan and parcel was collected 25th Jan from the Royal Mail depot.
Whenever I collect parcels, I have to produce ID to collect the parcel.
I thought this was a simple a-z and was extremely confident that we would win, but she had contacted Amazon saying she hadn’t received her order. Amazon found in her favour and are not taking note of the tracking information I sent them.
What can I do?
Tracking no. MX548790828GB
24 January 10:45am
Delivery Attempted - No Answer
Wolverhampton DO
24 January 06:26pm
Available for Collection or Redelivery
Wolverhampton DO
25 January 11:13am
Collected From Your Customer Service Point
Wolverhampton DO
Your item was collected from Wolverhampton DO at 25-01-2019.
8 replies
8 replies
Seller_s3Cd6G48e2Jq9
To keep your mail as secure as possible, we require proof of identification to be shown when it is collected from a Royal Mail delivery office or a Post Office®.
Please ensure you take with you:
The Something for you Opens in new window card or Fee to Pay Opens in new window card
AND one of the following in the name of the person the item is addressed to:
Credit or debit card.
Bank or building society cheque/savings book.
Valid Passport.
Driving Licence.
NHS Medical Card.
Photo Identity Card (Foreign National, Military, Police Warrant, Royal Mail Employee, NHS or senior citizen bus pass).
If you’re collecting mail for someone else, please bring the card and one of the above items in the name of the person the item is addressed to.
If the above is not available in the name of the person the item is addressed to, the person collecting the item will need to bring:
The Something for you card or Fee to pay card
Photo ID of themselves (driving licence*, passport, foreign national ID, military ID card, police warrant card, Royal Mail employee card, NHS medical card or senior citizen bus pass)
Proof they live at the specific address the card was delivered to (driving licence*, bank statement, television licence, utility bill or home insurance certificate)
- We will accept a photocard driving licence as both photo ID and proof of address.
Only original, recent documents will be accepted.
Seller_EJIX7rqDNQJi2
I am sorry to hear that you lost an A-Z claim.
Unfortunately, without having the signature proof of delivery, there isn’t a 100% guarantee of a win.
When you respond with just tracking, the A-Z claim specialists will contact your buyer and provide the tracking information, but if he/she still insists, that the order was not received and the order value is higher, the claim will be closed as Seller Funded.
If you need help with handling A-Z claims, check out my detailed guide thread:
Also, since Amazon already refunded the buyer, I can suggest you to send him a Letter Before Action, demanding to repay you the money.
Seller_y7wlA8Npjq1Or
Quick letter before action
Re (detail of goods and value)
Despite many previous requests for payment you have still not paid the amounts due.
If I do not receive the amount in full within the next 14 days I shall have no alternative but to start legal action.
Please be aware you will incur extra costs if this route is taken, including an 8% annual interest rate and court fees involved in initiating the summons which will be added on to the total.
Excluding interest and fees, the total amount owed in unpaid invoices is £x,xxx.
Your sincerely,
Change words to suite your situation. You should also add in admin fees for submitting the claim I usully do £80 to £100.
Seller_s3Cd6G48e2Jq9
To keep your mail as secure as possible, we require proof of identification to be shown when it is collected from a Royal Mail delivery office or a Post Office®.
Please ensure you take with you:
The Something for you Opens in new window card or Fee to Pay Opens in new window card
AND one of the following in the name of the person the item is addressed to:
Credit or debit card.
Bank or building society cheque/savings book.
Valid Passport.
Driving Licence.
NHS Medical Card.
Photo Identity Card (Foreign National, Military, Police Warrant, Royal Mail Employee, NHS or senior citizen bus pass).
If you’re collecting mail for someone else, please bring the card and one of the above items in the name of the person the item is addressed to.
If the above is not available in the name of the person the item is addressed to, the person collecting the item will need to bring:
The Something for you card or Fee to pay card
Photo ID of themselves (driving licence*, passport, foreign national ID, military ID card, police warrant card, Royal Mail employee card, NHS medical card or senior citizen bus pass)
Proof they live at the specific address the card was delivered to (driving licence*, bank statement, television licence, utility bill or home insurance certificate)
- We will accept a photocard driving licence as both photo ID and proof of address.
Only original, recent documents will be accepted.
Seller_s3Cd6G48e2Jq9
To keep your mail as secure as possible, we require proof of identification to be shown when it is collected from a Royal Mail delivery office or a Post Office®.
Please ensure you take with you:
The Something for you Opens in new window card or Fee to Pay Opens in new window card
AND one of the following in the name of the person the item is addressed to:
Credit or debit card.
Bank or building society cheque/savings book.
Valid Passport.
Driving Licence.
NHS Medical Card.
Photo Identity Card (Foreign National, Military, Police Warrant, Royal Mail Employee, NHS or senior citizen bus pass).
If you’re collecting mail for someone else, please bring the card and one of the above items in the name of the person the item is addressed to.
If the above is not available in the name of the person the item is addressed to, the person collecting the item will need to bring:
The Something for you card or Fee to pay card
Photo ID of themselves (driving licence*, passport, foreign national ID, military ID card, police warrant card, Royal Mail employee card, NHS medical card or senior citizen bus pass)
Proof they live at the specific address the card was delivered to (driving licence*, bank statement, television licence, utility bill or home insurance certificate)
- We will accept a photocard driving licence as both photo ID and proof of address.
Only original, recent documents will be accepted.
Seller_EJIX7rqDNQJi2
I am sorry to hear that you lost an A-Z claim.
Unfortunately, without having the signature proof of delivery, there isn’t a 100% guarantee of a win.
When you respond with just tracking, the A-Z claim specialists will contact your buyer and provide the tracking information, but if he/she still insists, that the order was not received and the order value is higher, the claim will be closed as Seller Funded.
If you need help with handling A-Z claims, check out my detailed guide thread:
Also, since Amazon already refunded the buyer, I can suggest you to send him a Letter Before Action, demanding to repay you the money.
Seller_EJIX7rqDNQJi2
I am sorry to hear that you lost an A-Z claim.
Unfortunately, without having the signature proof of delivery, there isn’t a 100% guarantee of a win.
When you respond with just tracking, the A-Z claim specialists will contact your buyer and provide the tracking information, but if he/she still insists, that the order was not received and the order value is higher, the claim will be closed as Seller Funded.
If you need help with handling A-Z claims, check out my detailed guide thread:
Also, since Amazon already refunded the buyer, I can suggest you to send him a Letter Before Action, demanding to repay you the money.
Seller_y7wlA8Npjq1Or
Quick letter before action
Re (detail of goods and value)
Despite many previous requests for payment you have still not paid the amounts due.
If I do not receive the amount in full within the next 14 days I shall have no alternative but to start legal action.
Please be aware you will incur extra costs if this route is taken, including an 8% annual interest rate and court fees involved in initiating the summons which will be added on to the total.
Excluding interest and fees, the total amount owed in unpaid invoices is £x,xxx.
Your sincerely,
Change words to suite your situation. You should also add in admin fees for submitting the claim I usully do £80 to £100.
Seller_y7wlA8Npjq1Or
Quick letter before action
Re (detail of goods and value)
Despite many previous requests for payment you have still not paid the amounts due.
If I do not receive the amount in full within the next 14 days I shall have no alternative but to start legal action.
Please be aware you will incur extra costs if this route is taken, including an 8% annual interest rate and court fees involved in initiating the summons which will be added on to the total.
Excluding interest and fees, the total amount owed in unpaid invoices is £x,xxx.
Your sincerely,
Change words to suite your situation. You should also add in admin fees for submitting the claim I usully do £80 to £100.
