Account blocked but no reason given!


#1

Hi.

I wonder if one of the more experienced sellers could help me with something.

So I been selling for a year now and my account was initially set up as individual. I recieved an email from amazon saying I need to change the account to sole prop. The accounts were then suspended across all marketplaces.

I changed to sole prop. And waited for verification. Two days later I got an email saying the account has been verified and I can continue selling.

All marketplaces went live except from UK (home marketplace) and spain!

I have tried calling and emailing, only to be told the performance team will look at it and come back to me if they need to. I have emailed the team direct and no response and it’s been 2 weeks now!

On my dashboard there is no sign my account is suspended, my ODR is 0%. But still my listings are not live on Amazon.co.uk even though they state active on inventory page. And I cannot get disbursements! It is killing my business as I had a recent rush from the UK so a lot of the stock money is caught up in the UK acc.

Can anyone please help me or suggest anyone I can contact. PLEASE

Anything would be greatly appreciated


#2

Hello @IQOS_TO_U,

Could you please provide us with the email you have received so that we can help you better?

Thanks
Preet


#3

Hi Preet.

Thanks for your reply.

It’s all sorted now. I put in an official complaint and a week later the accounts were opened. Thank you for trying to help though. Much appreciated.


#4

i have had similar problems. can you tell me how to put in an official complaint as that seemed to work for you? Thanks


#5

Hi.

Call seller ‘no’ support. Once you speak to the advisor and they go through the same nonsense, tell the advisor you want a supervisor to call you. Once they do then tell them you wish to lodge a formal complaint.

Good luck.


#6

I can not get to an advisor now, I put it as urgent, but they do not ring back. So on the inventory page I have been sending negative feed back. Not just one but as many as I have the time to do. Just keep repeating them. This does seem to have worked only by today.20/2/20. The pro!ducts are still on my inventory page, but the threat to close me down seems to have vanished. I now have just got to get the products off my inventory page, the normal ways do not work. It has taken me from 10/12/2019 to today to get this far. I will have to go the formal complaint way if they remain., because on 18/2/20 I got an email from Amazon telling me how to get permission to sell them !!! Good Luck.