Account deactivated despite zero policy violations and never sold before
Hi All,
I have been trying to set up my account to start selling on Amazon but it appears my account is deactivated despite me having zero policy violations (screenshot below).
I have nothing in my performance notifications and nothing on my dashboard which would explain the account is deactivated. I have also been through the identity verification process and that seems to have all been fine - although they never requested a video verification which seems a little odd.
Any ideas?
6 replies
Seller_7VbclcPFFRTnc
Duplicate thread @Maja_Amazon
https://sellercentral.amazon.co.uk/forums/t/account-deactivated-zero-violations/611203
Seller_pKdF0dnvoraDu
Hello @Heritage_Hyde,
Virgil here to assist.
Thank you for providing insight into your current account status. My goal is to give you further guidance on the next steps.
We understand that this issue is important to your business and are researching this matter further. We will provide an update as soon as additional information is available.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Best Regards,
Virgil.
Seller_QlPlNA2y0D94C
I have the exact same issue - it tells me to resolve that I have zero policy violations - what do I do?
