Account suspended because of two accounts

I set up an account in September but sensed (rightly or wrongly) that it was taking too long to work. So after 2-3 weeks, I set up a second one, utterly unaware that this was against Amazon’s terms of business. I was naive and assumed I could just write and say that it was my mistake and that could they close one account. I’m an author with a book, so nothing very complex and so I had assumed this was easy.

Unfortunately, this has now dragged on for six months with the robots asking for info but it’s only 80% clear what they want. I’ve tried more times than I can count to ask them what I need do and now all I’m told to do is to look at my

Performance Notifications - which is all clear and in good health. So I have nothing to redress and no I have been given no clues what to do.

The attached shows the latest status and I fear I have lost hope now. I assume that Amazon will hang on to the £1200 of sales I made but that’s fine – if they want it they can have it. I just wonder if I should give up now and I am unable to find any help from them beyond robotized links back the screenshot page.