I am a video game trader and my amazon account has recently been suspended but I am unable to speak to amazon over the phone to discuss in detail their reasoning behind their decision to deactivate. The reason I was given is below. However I know these ‘used’ video games I listed are authentic and these were purchased through private sellers locally. Therefore I have no way of providing invoices or business details of supply chain. Would really appreciate some advice or has anyone else experienced this and managed to provide amazon with satisfactory evidence?
**‘offering items that may infringe intellectual property rights or may be inauthentic. A list of these items is at the end of this email.’
To sell on Amazon again, please send the following information to email@example.com:
- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
- Contact information for your supplier, including name, phone number, address, email, and website.***