I opened an account toward the end of May. Everything was fine until they suspended it about a week later claiming that they were missing documents. After sending them everything they asked for, they said:
_"Please explain the discrepancy between the addresses written in the documentation you provided. How do I send the required information?
Within 14 days, please reply to this email with the information listed above.
If you do not provide the requested information, your account will be restricted as follows:
– From 18 July, 2019, your funds will no longer be disbursed in any European Marketplaces.
– From 1 August, 2019, you will not be allowed to sell on Amazon’s European Marketplaces."_
I was not quite sure what discrepancy they were referring to, but I assumed they were talking about the fact that I have my business bank statements sent to my residence rather than my official business address. I immediately responded with a proper explanation that it’s more secure and convenient for me to have the bank statements come to my home.
The response I got was:
We are currently reviewing the information that you have provided. We will contact you as soon as we have completed this review or if we need any further information.
We cannot give you an exact deadline, but our team is working hard to complete verification as soon as possible."
I waited two weeks, and nothing. Interestingly, during this time I received TWO emails from Amazon that stated:
_Dear Seller, _
_Good news! Your Selling on Amazon payment account has been activated. _
_We will get in touch with you if we need more information. _
_For any assistance relating to Selling on Amazon or other Amazon services, you can search our help pages or contact Seller Support: _
Excited, I logged into my account, only to find that it was STILL suspended. I emailed them and asked them what’s going on, and they gave back that generic response posted earlier. (“We cannot give you an exact deadline…”)
I emailed them a number of times asking in all kinds of ways, but politely, to please explain what is going on, and why my account is suspended despite receiving multiple emails that it is activated and verified. All I get is that generic response.
Any idea what to do here?