Account Suspended due to secondary user review

We added a secondary user and our account got suspended because it failed secondary user verification.

We were asked to upload documents to https://sdu.amazon.co.uk/, but that is a invalid link. Instead we just deleted the user and appealed. We haven’t heard back every since.

What is the correct path here to get the account reinstated - we already removed the secondary account.

Thanks!

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2 replies

Account Setup

Tags:Verification

2 replies

Seller_7VbclcPFFRTnc

4 years ago

In reply to: Seller_Vhuw9RVySv60d’s post

Can you contact the verification team

Seller_t5vECyPmzTcRf

4 years ago

In reply to: Seller_Vhuw9RVySv60d’s post

We too are about to create a secondary user for our new logistics manager on Amazon UK and became very concerned when we read your post about the account suspension for failing secondary user verification.
Did you manage to sort it out?
I am curios to find out about other’s experience with the verification process of secondary users. How long did it take? What documents were requested?
For the US seller account, the process of creating a secondary user does not involve the same verification as is the case in UK.

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