As per the information provided I understand that you wanted to know the reason why Amazon is not responding to your appeals.
As per Amazon’s prohibited seller activities and actions policy sellers on Amazon are prohibited to maintain more than one seller central account. To get a reply from the Amazon you need to login in your primary account and appeal from the performance notification. Path: Home page >> Performance tab >> Performance Notification >> Check the email which Amazon send while suspending your account >> Send your details through the “Appeal” option so that the performance team reviews the same.
To complete your review process make sure you provide invoices with the below mentioned details:
- Invoices must be procured with in last 365 days
- Must have your supplier details.
- Quantity in invoices must reflect the sales volume on Amazon.
In case you do not have invoices with the above mentioned requirements then provide the reason for the same.
Additionally I would suggest you to provide the authorization letter which is provided by the manufacturer of the product to the supplier that he is an authorized distributor of the specified brand.
If you are the trademark owner, provide a copy of the registered trademark certificate, in addition to your business license or your identity document.
Incase previously you have received an email from the team that they might not respond to your emails then you will only receive a response once required documents have been accepted.
Provide the documents with the above mentioned details, so that the team can review and help you with the account.