We are looking for some help on this specific suspension. It originally started with being suspended for a policy violation with regards to mentioning price in our product descriptions.
We seem to have got past this now and we have had this reply. This now looks like it is more specific to a few ASAIN’S. I’m thinking it’s maybe some kind of trademark infringement?.
We own the brand and its currently with the IPO for registration.
Any help would be greatly appreciated.
Thank you for your message. We cannot accept your appeal because it does not address the report we received. Please provide the following information so we can process your appeal:
– Greater detail on the root cause(s)
– Greater detail on the actions you have taken to resolve PDP specific issues.
– Greater detail on the steps you have taken to prevent PDP specific going forward.
Where do I send this information?
Send this information to firstname.lastname@example.org.
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days of the original suspension notification, your account will remain deactivated.
Has your account been deactivated in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:
– How your listing(s) have not violated Amazons selling policies.
ASIN: B07P83NSZF, B07PBBL47R, B07P83NL8C, B07PHSR8MM, B07PBBL47R, B07PC1JW5X, B07PC2RQXC, B07QNBWHPB, B07PTTFL34, B07P83NL8C , B07PBBL47R , B07PHSR8MM, B07P83NSZF, B07PC1JW5X
Complaint ID: 5233706102
You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?reftag=email_block) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.