Hello, my account was suspended today, because amazon thinks it is related to another account, can anyone help?
Your Amazon.co.uk Seller account has been deactivated. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We found that your account is related to a different account that may not be used to sell on our site. As a result, you may no longer sell on Amazon.co.uk through this account.
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation detailing why your account should be reinstated by following this link https://sellercentral-europe.amazon.com/cu/contact-us.
You can view your account performance at (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
–iOS App (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8)
–Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB)
Seller Performance Team