Were the A-Zs made out of the blue without the buyer contacting you first? I have also had a spate of a group of dropshippers doing this and managed to get Amazon to deny one of the claims, despite the fact that the delivery was not signed for.
In my response to the claim, I explained that the claim was fraudulent and outlined the pattern of the dropshipper’s behaviour. I also pointed out that a buyer opening an A-Z claim with no prior contact was in breach of Amazon’s stated policy, as buyers are ALWAYS required to contact the seller first.
Amazon said they found in my favour because “In this case, the claim was filed out of policy or we detected customer activity that violated our policies.”
Needless to say, I was astonished Amazon actually listened and supported their seller, it took me 5 minutes to get up off the floor. But it’s worth fighting these fraudulent claims, even if you don’t have tracking.