Yes the claims made were out of the blue Cara without the buyer contacting me first. Thanks for the information which I appreciate.
I’m waiting holding my breath to see if we receive notification from Amazon that two further refunds have been requested which would mean that out of the six orders sent on behalf of this “customer” six A-Z refunds would have been granted. In all our years of trading on Amazon we have not received one A-Z before.
I’m also looking into buying shipping through Amazon and tracking services/prices although I think the best way forward for us is probably going to be to send everything into Amazon for them to fulfill the orders. We send the majority of our stock into Amazon but normally ship the maps/posters ourselves. It’s annoying that one rogue customer can disrupt our business so much to say nothing of the time wasted trying to resolve the problem and the fact that I’m jumping every time the phone rings today wondering if it is an Amazon rep telling me our account may be suspended.
Thanks again for your response to my query. The support on the Seller Forum is really great.