We have been selling on Amazon for about 5 years. We haven’t made any changes to the default Amazon return process - apart from any unsellable items get sent back to us once a month.
We are soon launching a new product which we want Amazon to send back to us to check, if a customer returns it. Of course - we don’t want our existing products to be changed.
Can someone advise how to do this? I think it would be from this screen, but don’t want to touch it unless I know what I’m doing…
EDIT: I think the link is for unfulfillable items only. I want ALL customer returns for the new product to be sent to us.