All customer returns to get sent back to Seller


#1

We have been selling on Amazon for about 5 years. We haven’t made any changes to the default Amazon return process - apart from any unsellable items get sent back to us once a month.

We are soon launching a new product which we want Amazon to send back to us to check, if a customer returns it. Of course - we don’t want our existing products to be changed.

Can someone advise how to do this? I think it would be from this screen, but don’t want to touch it unless I know what I’m doing…

https://sellercentral.amazon.co.uk/recoveryui/removal-setting/automated-unfulfillable

EDIT: I think the link is for unfulfillable items only. I want ALL customer returns for the new product to be sent to us.


#2

Dont think you can pick sku’s its all or none.


#3

You can not create removal order for returns which Amazon thinks are still “Sellable” I am afraid.


#4

Is this really the case? Surely there must be products which the seller needs to reset, for example combination locks which the customer may have change the code to?