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Hi everyone,

I’m hoping someone here can help shed light on a situation that’s cost me thousands of dollars and continues to remain unresolved despite raising multiple cases with Amazon Seller Support.

I have some products where they are moved to Unfulfillable as soon as they are scanned at the FC. When I raised cases to enquire about why this happened, Amazon seller support claimed any of these reasons could have triggered it:

• Transparency codes or 2D barcodes are missing or the units fail transparency check
• Incorrect title is provided
• Product information is missing such as, size, color, and expiration date
• QR code is unreadable
• Product doesn't have proper shield or seal covering the units
• Product that is received doesn't match with the product details page

I have checked all my QC reports, shipments, and listing pages. None of the above issues are present in my products. I even asked them to specify the reason why this happened so that I can run a deeper check, but they weren’t keen on helping.

Here’s what’s common across every single affected unit: they were flagged in the Compliance Dashboard at some point in time. But all my shipments were sent out after the compliance issues were fully resolved. There was no existing issue at the time of FC receipt, and we had successfully proven our compliance in every case.

Also, all of these products were supposed to be launched on Amazon and it was their first shipment to the market (1st shipment of the product, not mine). The unclear marking of my inventory as unsellable and eventual disposal has cost me a loss of thousands of dollars, but till date, Seller Support has not been able to give me a reason on why this is happening.

I’m posting here because I’m truly stuck. Has anyone faced something similar? How did you fix it? Is there any path to get a specific reason or escalate this to someone who can actually investigate?

Dear Amazon Support,

I am writing to report an issue regarding our product under the brand name Jenoss,. We have noticed that the rating count has only been decreasing, which seems unusual and possibly erroneous.

We have attached a screenshot to support our observation and kindly request your assistance in reviewing and resolving this issue.

Looking forward to your prompt response.

Best regards,

Dear Amazon Community and Support Team,

I’m reaching out today with a mix of concern and disappointment regarding the compliance certification process for my portable generators on Amazon Canada. After promptly submitting the 17025-accredited report as required, I was initially informed the review would take 15 working days.

Seventy days have now passed without any update, and this delay has understandably impacted my business operations. As a seller who has always prioritized compliance with Amazon’s guidelines, I hoped for more transparency in the review timeline. While I appreciate the team’s efforts, repeated follow-ups (Case ID: 17885578401) have only yielded generic responses about "escalating the case," which leaves me in a difficult position.

This product is seasonal, and the prolonged wait has created unexpected challenges—both professionally and mentally. I understand review processes can be complex, but a 70-day delay for a standard compliance check feels disproportionate.

I kindly request an update on the status of my submission and clarity on next steps. Any insight into accelerating this process would be deeply appreciated, as it would help me plan effectively and continue serving customers responsibly.

Thank you for your attention to this matter.

According to Amazon's policy: The seller successfully appeals the violation.

The records on the background account status page can be eliminated.

case :17823471681

Even though Amazon clearly replied that there were no violations, there was still a restricted record on the backend account status page. Although this record has no impact on my account, according to Amazon's policy, successfully appealed violation records need to be eliminated. Please help eliminate it as soon as possible!!

@Seller_gR8Mk6SOdV0Pe

I'm experiencing the same issue like so many others where my best selling ASIN was taken down due to "Product and Food Safety Violation." No notice. No reason given.

Amazon seller support told us on the phone that "lithium ion batteries cannot be sold on Amazon."

If this is the case, then why is there an entire Browse Node dedicated to such products?

https://www.amazon.com/b?node=10112773011&ref=sr_nr_n_4

This product information is currently undergoing compliance review and will be re displayed online after the review is completed.

May I ask how long it will take for this to be approved

I have all of my inventory stuck in FC Processing (Reserved Status) on 3 days. They remain in this status without becoming available for sale. I’ve already opened cases with Seller Support . but I keep getting generic responses that don’t resolve the issue. No clear timeline is given on when these units will be processed.

It has been said to wait for a reply from the internal team, but no reply has been received. This has caused great trouble to our Amazon business, especially with the approaching peak season.

Has anyone else experienced this?Appreciate any advice.

Case ID: 17884873641

@Seller_YeWcEeTwlVO93 @Seller_hme3Wbydd1ihr @Seller_khUF6HPR2AHxu @Seller_s3amN64nZ4y9V @Seller_Udi0JNbTrsmUV @Seller_guLNtDGZuva40

Buyer placed 2 orders for 25 units of Pokemon Prismatic Evolutions Elite Trainer Box for total 50 units via FBA, the cards are high value and special products, like lottery tickets, no store allow returns(Even amazon themselves not allows returns but they force 3rd seller to accept 30 days return) . The customer opened all the packs, stole the good cards, then returned the worthless cards for the full refund, It's like scratching a lottery ticket and then asking for the money back when they saw that they didn't win.

Buyer got the full $9000+ refund through amazon, this is like stealing for high value criminal activity but amazon hidden the buyer's shipping address so I can't report to their local police department. I report the buyer violation through amazon report form but only get a reply email says "We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation."

I fully understand the need to protect customers' private information, but this is a special case. It has already been a serious act of theft and, according to the law, it constitutes a two-year prison .

I want a real amazon people to look at my case to make sure the buyer got punished and also reimburse me for my lost due to the amazon incorrect full refund. I can provided all the pictures if needed for invesigation and below are the 2 order numbers:

112-9115825-6281009

112-5938225-6389005

Thank you