Amazon advising customers shipment is late or lost despite having been delivered?


#1

Hi all.
Amazon are advising customers that their orders may be late or lost despite the item having been deivered AND that delivery information being available on the platform.

I have asked a customer what happened and he advised that he was told by automated phone call.

Some customers are honest and true, the majority just try it on and ask for a refund!

Is anyone else experiencing this?


#2

Every single day we get a customer asking for a refund because of this. About 3% of our orders that are sent out with Royal Mail 24 with 2D tracking. We show them the tracking and that the item was delivered 4/5 weeks earlier and 99% never respond again.

They are usually rude as well, such as “refund now” or “not arrived - scam - send replacement” etc.

Even on my personal Amazon account I can see items that saying I can ask for a refund now, despite the order arriving a month ago. :slight_smile: