Hi,

I recently opened a selling account and my account has been deactivated due to not providing a utility

bill letter

The issue I have is that for my LTD company, I use a virtual address so I wont be able to provide this,

What I have done is submitted my own personal utility bill yet it is getting rejected

Im trying to resolve this issue by requesting a call back from "account health" team, but when I do so, im getting a error message stating "internal error,please try again"

i've tried numerous times yet still coming across the same issue(please see the screen shots)

Can someone advise on what I should do? I've tried to email Amazon support central yet im not getting a reply

Thank you

Hi All - We Really Need some Help - We cannot Speak to Amazon???

We are quite a good small business on Amazon and have been for years - However Amazon have changed our buy shipping settings back to Evri and DPD - We cannot use RoyalMail as our items are too big so for most Prime orders we always use DPD who collect from us six days a week but recently our only choice by Amazon is to use Evri - This is where the problem starts - the labels we print off cannot be used when we drop them off as the labels generated by Amazon are for collection only - I have spoke to Evri and they will not collect from us because we do not ship enough for them - they know we should have the drop off label and are looking into this for us - I have told Amazon we should have the drop off label but I cannot speak to any one and they just say please buy shipping - Well Amazon we would always buy shipping if we could as it is easier for us

Any Ideas as we have now been suspended from the Prime Badge despite doing nothing wrong///

Hi,

We have a non-straightforward case we require assistance with. We have already opened two cases and opted for response by email without satisfactory resolution.

So instead as a first escalation, we want to use the call-back option however we are keen to avoid somebody from the Asian call centre and would prefer to speak to a native English speaker as it will be difficult to articulate the issue with a foreign speaker.

Is there a certain time of day when we would be more likely to get a UK support member or is it always Asia?

TIA,

Steven