Amazon case log replies totally off topic
I’m not sure whether anyone else is experiencing this problem - but to get anything “fixed” requires about 18 emails to amazon. You raise a case. You explain what needs fixing or what the issue is. You get a response back that in no way reflects what you’ve asked. As in… sometimes TOTALLY off topic. The case is closed by Amazon. So you reopen it. You explain the problem AGAIN. Again you get a totally irrelevant response and it closes, so you open it AGAIN, restate the case again, provide 18 screen shots of the issue, an entire slide deck of what the problem is, only to have yet another stock off topic response until eventually, some kind soul somewhere in the customer service team actually READS your query and answers it.
Is it just me? Amazon customer service has gotten incredibly terrible recently. I mean it was always not easy to get help, but now it’s nigh on impossible!
3 replies
Seller_EHYOwAkoZV3Hb
I am sure, literally everybody.
The other day I had a response which resolved my query first time. I nearly had a heart attack.
But invariably, the first few replies are automated or AI assisted. Try rewording subsequent contacts and always assume you are speaking to a young child, using a few keywords that may be picked up by the AI.
Ultimately, if no joy, let’s say 2-3 attempts, email managingdirector@amazon.co.uk asking for assistance with the case. Often, that is the only way to have a chance of resolution.
Seller_9fetLIwmcob2T
I’m experiencing this too… The service sucks. They totally don’t understand my concern but only copy and paste their template of response again and again.
I was asked to provide evidence about missing items from inbound (almost 100 in total!), so I send all the documents I can provide to confirm that Amazon has received all of the items which are shipped by Amazon’s Global Logistic Freight! However, even the AGL officially issued file confirming the quantity of the shipped items, the Amaozn Selller Support Team don’t accept the documents! They asked me to provide more new documents and even the invoices of missing items in the past six month??!!! I don’t understand the reason. Why should I do that? Is that relavant to those missing items from the latest shipment?
Seller_77IcbQKVGdZo0
The big problem is that Amazon don’t understand their own policies and how to fix issues.
I have a brand who have used the manufactures barcode and applied their own brand to the listing. I can’t list under the listing as I could get a violation.
Amazon keep telling me they can’t change the brand as it is controlled by the brand owner. Even though I have sent proof the brand is totally wrong.
Sometimes it is less painful just to give up and sell the items elsewhere
