Has anyone ever got a request like this from the amazon end customer service?
We’ve been contacted by one of our mutual customers regarding an order placed with you.
Below is the information provided by the customer:
Order number: removed
Reason for contact: Payment issue
Details: Customer has been charged from incorrect card so please process a refund and recharge from the different card. Please contact the customer asap.
To respond to this customer, please reply to this e-mail or visit your seller account at the following link:
We hope you’re able to work this out with this customer.
Customer Service Department
As far as I can figure out there is NO WAY for me to do that without refunding her in full and asking her to order the product again which a) means I incur extra fees b) I’m at the mercy of them actually re ordering c) opens me up for an a-z for an order that id mark as dispatched without sending out a product!