As we’ve seen over the recent months in the UK Evri have been less than great.
When amazon is providing customers with an Evri return label (something we don’t have control over) And refunding them on 1st scan dropping it off at the parcel shop, we were (and still are) under the impression that the contract is between Evri and Amazon. This is not our own contract.
So the issue is, when an item using one of these labels isn’t returned to us, Amazon are denying safe T claims and telling us to raise a claim against the carrier. Though this isn’t something (to my knowledge) that we can do, as the account isn’t ours?
Terms 2.1 for Safe T claims:
- Orders that were lost or damaged in transit. Instead, you can file a claim with the carrier for a possible reimbursement.
But we are a bit stuck, as we do not hold the Evri account?
Is anyone else having this issue?