THIS IS UNBELIEVABLE BEHAVIOUR BY AMAZON !!!
AMAZON HAS REMOVED OUR PRODUCT AND MOVED THEM FOR DISPOSAL - WITHOUT ANY WARNINGS BEFORE ACTION!
Status was changed by Amazon personnel and the reason for that was " Products was not in sellable condition"
WORTH OF DISPOSED PRODUCTS WAS 11.988 EUROS (VAT 0%)
Status change was NOT DONE by our company - That is sure!!
We are very dissatisfied with Amazon’s level of cooperation and ethically extremely questionable behavior, because by acting unilaterally in this way, completely salable products can be destroyed.
The materials used to make the products are aluminum, steel and plastic. These products are very durable and cannot end up in an unsaleable condition other than by putting them in a metal crusher.
I now demand a very detailed explanation of why this has happened and whose responsibility it is for this disposal of the products.
We have been asking many many times an accurate LOG-IN information that can be found for surely in Amazons database on the 9th of February 2023. But we haven’t receive any data on that specific date and login event itself.
Amazon Seller Central answer is always the same:
Hello from Amazon Selling Partner Support,
I understand that you contacted for the destroyed units. We understand your situation and know that this is something important to you. Thank you for contacting us. I will be happy to assist you. I certainly understand that this is important to be solved as it leads to a loss to your account.
We have checked in all the details regarding the reimbursement we see that the units were destroyed as per the policy, Hence no further reimbursement will be processed for the same.
Reimbursement policy: https://sellercentral.amazon.co.uk/gp/help/200213130?referral=A2M9XQ4XYR97U2_A3DN412NH14TO4&referral=A35UDUQFK0WHNW_A3DN412NH14TO4
_Reimbursements report: https://sellercentral.amazon.co.uk/reportcentral/REIMBURSEMENTS/0 _
_For more information, please view the following Help pages: _
_Reimbursement Policy: https://sellercentral.amazon.co.uk/gp/help/200213130?referral=A35UDUQFK0WHNW_A3DN412NH14TO4 _
Service terms: https://sellercentral.amazon.co.uk/gp/help/G201190440?referral=A35UDUQFK0WHNW_A3DN412NH14TO4
We appreciate you for your patience and understanding in this matter
Please let us know how we did.
Were you satisfied with the support provided?
Waiting for “real support people” response for that message.