Amazon no longer showing customer names in order details


#1

I noticed that as of today, Amazon is no longer showing customer names in ‘Manage Orders’ or ‘Order Details’. Any way of getting this information?


#2

I am sorry to hear this. Recently, there were multiple sellers reporting this happening.

While I am still seeing the full addresses when reviewing my orders, I can see a banner on the Order Details page saying:

”In order to further protect our customers’ personal information, this page will not display the buyer’s name.”

Here you can check one of the threads where the issue was discussed:


#3

It seems like you can still get the full names by clicking on them and clicking on one of the options for sending them a message.