Amazon not following buy-shipping policy
So pretty much as it says, buy-shipping policy protects me against A-Z claims for item not received, however Amazon don’t appear to have got that memo.
https://sellercentral.amazon.co.uk/help/hub/reference/G200202220?locale=en-GB
Specifically states A-Z claims for item not received protected in performance metrics but yes I do still have to foot the bill
Anybody got any ability to assist? I try once with seller support who transfer me then computer say no anyway.
18 replies
Seller_esvgLzKXw2YAl
Really not sure what your actually asking to be honest.
Yes, you have to fund it and if it’s a claim for not received, it should not affect your defect rate.
Assuming that it was shipped on time and it is actually a claim for none delivery.
A-to-z Guarantee claims : If you purchase Amazon’s Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims.
Seller_LPQTXAx3oIrLt
Amazon do count these against your ODR. I know the wording in their policy specifically states they do not count against your ODR (when using Buy Shipping) but I have had numerous A-Z’s (using Buy Shipping) where the A-Z has counted against the ODR when the order has been shipped by the Ship by date (important you ship by this date). I have appealed them numerous times with no success. If you appeal too many times (like I did) Amazon just say they will no longer respond. I have even asked for it to be escalated to a manager.
I use Buy Shipping mainly for the purpose of the extra layer of protection (A-Z claims) but will now probably switch back to Click & Drop
Just take it on the chin
