Amazon Seller Account Suspended without notifications


#5

I don’t know, however

  1. they are holding your money
  2. a threat of escalation of action can sometimes prompt slow companies into action

#6

Really thanks for your support dear, you don’t even know how important it is for me .


#7

Please check all your international Amazon marketplace’s Performance Notifications to find the original suspension notice and then post it here in full, if you would like some advice:

https://sellercentral.amazon.co.uk/performance/notifications

E-mailing the Managing Director or any other departments without knowing what you are appealing is a very bad idea as every contact is counted as a separate appeal and decreases your chances of a successful reinstatement. The executive department should be only used as the last resort.


#8

Thank you Kika . I answered with a maessage containing all the information, waiting to be approved.


#9

Kika given the fact that my message is still waiting to be approved , I sent you a PM .

I beg you to read it, thanks in advance for it.


#10

Thanks, I will get back to you.


#11

I had exactly this with Amazon.es and still have had no responses after 5 months :frowning:
I’ve emailed everyone including Jeff + managing.director - no one has answered.
We had to lay off our spanish speaking employee.
Ridiculously poor service.


#12

Hi @Wh0ops,

I’m really sorry to hear that this has happened to you - it’s one of my biggest fears with Amazon as you feel powerless at times.

As it seems that you’ve tried the email avenue, my next suggestion would be to prepare a written document outline your issue with as much detail as possible to showing your willingness to comply if any issues are seen on the account.

Another point of contact might be the London office - call through to reception and get them to put you through to Seller Support - a few kind words go a long way and people are able to feel a smile over the phone - keep that in mind :slight_smile:

Please keep us updated on your situation and I really hope that things are sorted soon for you.

Kind Regards,
Zootalicious


#13

Thank you @Zootalicious_Ltd for your suggestion ,

given the fact that I sell only on Amazon.it I could try to call the Milan office and then, if that is not helping , call the London office .


#14

Thanks to you Kika !


#15

if the international account suspended dose it affect the main account


#16

Metrics-related suspensions will only ever affect the particular Amazon site where your metrics exceeded the minimum performance targets - such as CA, US, DE or FR.

There are suspensions which affect the entire marketplace, for example the ones over authenticity issues or infringement complaints. These can result in a suspension of the complete European account.


#17

I agree but hay when they leave neg feedback stating the address was wrong and its the correct address and delivered you have no bloody chance on amazon … i the item has been delivered at that address and he has signed for it then why leave a neg feedback it’s like treading on eggshells … you team need a kick up the arse and be buy the sellers too


#18

you the trouble with us seller its no security what every the buyers leaves on a feed back goes
hell wht can you say when the iteam has been delvered and recived and they leave q back feed back stating the wrong address … and you lot still let the neg feed back on .


#19

Thank you very much Kika for your support .

I had already check all my international Amazon marketplace’s Performance Notifications and find nothing except for this answer to my email to managingdirector@amazon.co.uk after five days from the suspension:

"Hello,

Thank you for contacting us.

My name is Heidi, and I’m a member of the Amazon.com Escalations Team. The Amazon UK Managing Director Doug Gurr received your email and I am responding on his behalf.

After reviewing your Amazon Seller Account status, I have contacted my colleagues in charge of this process. They will get back to you as a priority and inform you of the next steps necessary to review your request.

Thank you for your patience in the interim.

If you have any questions please feel free to contact us at any time using the link below or directly reply to our email.
(https://sellercentral.amazon.co.uk/cu/contact-us/cmn/BLU)

Kind Regards,

Heidi
Escalation Specialist "

Unfortunately after that I received no more news . I even tried to answer the email asking for news as written there but received nothing but silence.

I have attached a screenshoot for each Amazon marketplace’s Performance Notifications.

Really thanks again for all your support guys , I am stuck with 911 products in the inventory and I am still paying huge fees for that.

I am sure that thanks for all of you we can manage to unblock the situation and help anyone that has the same problem.

If it can help I sell only on Amazon.it , but no one could help me on the forum , hope to have more luck here .


#20

I already checked all my international Amazon marketplace’s Performance Notifications but find nothing except for this answer to my email sent to managingdirector@amazon.co.uk 5 days after suspension:

“Hello,

Thank you for contacting us.

My name is Heidi, and I’m a member of the Amazon.com Escalations Team. The Amazon UK Managing Director Doug Gurr received your email and I am responding on his behalf.

After reviewing your Amazon Seller Account status, I have contacted my colleagues in charge of this process. They will get back to you as a priority and inform you of the next steps necessary to review your request.

Thank you for your patience in the interim.

If you have any questions please feel free to contact us at any time using the link below or directly reply to our email.

(https://sellercentral.amazon.co.uk/cu/contact-us/cmn/BLU)

Kind Regards,

Heidi

Escalation Specialist”

Unfortunately after this I did not receive any more news. I also tried to answer directly to this email asking for any news as written there but received nothing but silence.

If can help, I sell only on Amazon.it , but in that forum no one could help me. Hope to have more luck here.

Thanks again to all of you guys, I am stuck since a month with 911 products in my inventory and I am still paying huge fees to Amazon for it. :slight_smile:


#21

Unfortunately, since you already received a response from the highest Amazon department, there is nowhere higher to go. You can only wait for them to get back to you.

Also, what does the performance notification received on 20.September on the UK marketplace say?


#22

Thank you a lot Kika , I have been already waiting for a month and I don’t think Amazon will get back to me at this point . Do you have any other suggestion to unblock the situation?

The problem is that as I said I am paying huge fees for the storage of my inventory and have no income at the moment.

Anyway the notifications of the 20th September says just this:

“Hello,

Thank you for contacting us.

My name is Heidi, and I’m a member of the Amazon.com Escalations Team. The Amazon UK Managing Director Doug Gurr received your email and I am responding on his behalf.

After reviewing your Amazon Seller Account status, I have contacted my colleagues in charge of this process. They will get back to you as a priority and inform you of the next steps necessary to review your request.

Thank you for your patience in the interim.

If you have any questions please feel free to contact us at any time using the link below or directly reply to our email.

(https://sellercentral.amazon.co.uk/cu/contact-us/cmn/BLU)

Kind Regards,

Heidi

Escalation Specialist”


#23

I am sorry, however I don’t have any suggestions since you already received a response from the executive department advising you to wait.

Check the “Account info” section of your account to see if it isn’t undergoing a verification and there is any need to submit documents.


#24

Thank you very much Kika for everything.

My account is validate , I really don’t understand Amazon at this point.

Is this Amazon behavior even allowed by contract?