Amazon Spain Seller Performance Email


#1

Hello, we received an email today from the Spanish seller performance team asking us to provide a invoice from our supplier due to “concerns about the authenticity of the item”.

The mail address they told us to send the information to is seller-performance-policy@amazon.es

We have sent them the required information but received a error message stating “Your message wasn’t delivered to seller-performance-policy@amazon.es because the address couldn’t be found or is unable to receive email.”

Does anyone know the correct email address for the Spanish seller performance team

Thank you
Richard


#2

Hi Richard,
A lot of Amazon email addresses have been changed recently and are causing problems.
You can try this one performance-vendedor@amazon.es :crossed_fingers:t3:


#3

Thanks, for the reply
I received an answer from seller support and they advised that the correct one should be seller-performance-policy@amazon.es.

When I sent it to this email address I’ve just checked and Outlook has changed it to the one you provided.??

All very strange…we will see if we receive a response…

Richard