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Hello,

I sell ASINs of brands that are getting "highjacked" by sellers who are able to register the trademarks as their own brand.

The sellers then file IP complaints against all the sellers who are sourcing the genuine product from the manufacturers (including us).

I have already been victim of this scheme with 3 brands.

Such sellers manage to register the trademark in Brand Registry because they were able to register the brand with the IPO. It is incredible that the IPO does not check or did not realize that the brand belongs to a major Japanese company (with English language web presence).

The fraudulent IPO registration shows a PO box as address, fake looking names and a freemail email address.

The IP complaints in Amazon are coming from an obviously suspicious email address (a series of digits @ 163.com), instead of an official corporate email of the brand.

The trademark is actually owned by a large Japanese company headquartered in Japan (they have not registered their brand with UK IPO).

Their products are high quality, made in Japan, and are food-grade tested products. We buy the products directly from the manufacturer. The products shown on their official website match the information on the Amazon listing, including EAN and serial number.

This seller is now using the ASINs to sell low-quality counterfeit replicas and clients have already spotted the issue, with repeat buyer clients writing comments such as "Not as sturdy as the authentic product", or "flabby containers." There is a customer review titled "Can’t believe this is the same product" which includes comparative photos that show that the counterfeit version lacks the serial number on the lid.

Counterfeits are also lacking the original BPA-free, food-grade certifications, which raises potential health concerns.

The same seller has been observed selling other counterfeit items on their store, including a popular fake "gold" bracelet for 20AUD, which is a copy of the "LOVE" bracelet from a famous luxury French jewelry brand.

We have tried to alert Amazon, but they are taking no action. This loophole undermines genuine sellers and jeopardizes customer trust and safety.

Does anyone know what can be done in such a case?

Hi

Any Sellers used: eucompliancepartner /com

Or, any other Co's that have been good?

There seems to be a lot around, but who is good is the thing.

The whole thing is madness anyway, it does not mean the item will be safe as the agent will not be aware if they are dealing with a decent maker, or not.

I can buy item Certificates already, so that means nothing either unless random tests done as even UK makers will not know if real certificates and tests performed.

It would be far better if NI was not part of EU Regs, and then just to ensure all Sellers and Manufacturers had full insurance with proof, say a database from Insurance Companies, as proof.

This whole issue is due to so many Sellers not being in the EU, so maybe EU Sellers must have an EU Insurance Company, so everyone knows at least covered if electrocuted, etc.

i had a phone call from seller support staff and he was trying to bully me into changing the COO info. I feel overwhelmed and i just want to close all my european stores.

i contacted seller support and they don't have a clue.

does anyone know how i can do this please

the way he was behaving on the phone made me sick, i couldn't understand his strong french accent. He was repeating himself and was speaking so fast. He wouldn't let me speak. He was acting like a bully tbh. Im almost 50 years old and the guy who phoned me sounded like a kid. I asked to speak to his manager and he laughed and said i can't. Then he just hung up the phone.

Has anyone encountered a customer who received an empty package for an FBA order?

Amazon also approved his refund request.

I also can’t see any return information.

Now I not only lost the goods, but also lost the money.

Why does this happen to FBA orders? Is there no one who can handle it?

Hi,

Hope you are well.

Thanks in advance for taking time out to reach this.

We have brand representative rights for a brand who do NOT have a seller central account. They created the listings a long time ago on Vendor Central account which has now been purged. However, the listings still belong to the brand.

We do not even have subscribe & save on any of the listings when we definitely should!

However, on the seller central account we have full brand authority on, we cannot edit the listing, brand, title. Nothing.

Unfortunately seller central and brand registry are just not helping and weeks have passed.

Any help will be greatly appreciated.

Hi Amazon Forums Team,

Unfortunately through multiple failed attempts to get a reasonably sensible/knowledgeable reply from the Seller Support team has resulted me into coming to this forum to ask for help.

We are current getting the error of "Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)" for a product we are trying to launch. Our product is a hob scraper and we are confident that it has been mis-categorised as a prohibited product such as a knife - which it is not.

@Seller_Udi0JNbTrsmUV @Seller_hnDMgUKxMh1V4 I have read multiple forums discussions here were you were able to help - I would greatly appreciate if you can take some time to look at my case and help get this escalated to a team who can actually help. Please see Case ID 10533867932.

Thank you in advance

Good morning,

Amazon has lost my inventory in the FBA warehouse for the shipment with ID: FBA15JBKGRMK. According to the carrier, the shipment arrived at the FBA warehouse (BLQ1) on 08/08/2024 (I have proof of delivery with the Amazon employee's signature). The shipment status has remained "in transit." After contacting Amazon on 19/09/2024, I received a response stating that the shipment never arrived at the warehouse (Case ID: 10219193052).

Amazon requested the following documents: an invoice, the quantity of goods sent, and proof of delivery. Since then, I have only been receiving the following message:

"After a review of your shipment FBA15JBKGRMK, we've determined that it is not yet eligible for reconciliation. Waiting until the shipment is eligible helps ensure that the products in your shipment have had sufficient time to reach the appropriate fulfillment centers. This includes your products that need to be reshipped to other locations in order to be closer to customers."

I have already opened another case regarding the missing goods: (CASE ID10485886992), but since 2 weeks, no one from Amazon support has responded.

I know this issue has affected several sellers before, so I kindly ask for your advice on how you managed to resolve this problem.

Thank you!

@Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_XUNeUuvrQDpgP

Hi Amazon,

I have been working daily for months now across all our EU Market Places submitting the information required for our ASINs - many ASINs under view submission say -

"Approved"

"The compliance information you previously submitted has been approved"

Are you able to explain why ASIN submissions are shown as APPROVED but they are not moving into the Archived area? As I need to see clearly which ASINs still require information to be added.

I am also having issues adding new GPSR: manufacturer contact details - as I enter it, press save then I cannot see it showing in the greyed-out list once I enter it so I cannot save the new address needed for the ASIN, it just disappears and I cannot click save. I am using FIREFOX browser and I have tried different browsers also.

Very frustrating as I still have 100's of ASINS to go through and I don't know if the information has been stored and saved.

Is anyone else still experiencing this issue?

I thought Amazon were fixing the bug/widget by 15th November 2024, nothing has changed.

I am concerned the deadline of 13th December is fast approaching.

kind regards Mr Cosmetics

@Seller_DNQGSsdC7DccM

Hi,

I recently got setup with a Royal Mail Business Account and have linked it with Amazon to allow me to purchase Tracked 24/48.

I had a question regarding the Tracked 48 parcel labels which are printed via Amazon Buy Shipping. I noticed at the bottom of the label, it shows 'customer reference, department reference and PO'. Is it normal for these not to be populated with any numbers? They are just blank.