Amazon with holding my money for 5 months! Also have taken money from my bank account 14 times!
I AM SO TIRED AND SICK OF THIS NOW!!
I have contacted Amazon what must be over 300 times in total, I have spent hours on the phone to them I have even spammed their facebook pages with hundreds of comments.
All that ever happens if they give me a link to support after admitting this is entirely wrong and just basically theft!
I have filled everything in that I am supposed to multiple times and yet still no response, no reply, nothing!!!
Ever!!
I have even emailed jeff@amazon.com like 5 times now and never received a response despite telling them they have withheld my money for 5 months now.
They have always made payments in the past but since suspending my account for 1 late parcel. They never looked at my appeal and have not actually done anything with a single case I have opened.
They all say transferred and now a few say answered yet never has anything been answered!!!
They also keep taking money from my bank accounts!!!
SOMEONE SERIOUSLY WHAT THE HELL CAN I DO !!!
THIS IS OUTRIGHT THEFT
I AM BEHIND ON BILLS. I AM PULLING MY HAIR OUT AS I SINK INTO DEPRESSION AND CANT FILL MY FRIDGE. AMAZON WAS MY ONLY SOURCE OF INCOME AND THE HAVE NOW TOTALLY RUINED MY LIFE FOR A SINGLE LATE PARCEL AND NOW WITHHOLD MY MONEY AND TAKE MONEY FROM MY BANK ACCOUNT CONSTANTLY WITHOUT ANY CONSENT TO DO SO AND NEVER REFUNDING IT!!!
18 replies
Seller_bhSWqoVh7Pn98
I would suggest to let your bank know any money taken is not authorised, and inform them none was authorised since xx date and to raise as a complaint against the Direct Debit guarantee. The bank should then refund you (in time, proof will be needed).
Alter Amazon Selling account to a basic account, as I assume you are on a Professional account which is why they are charging you a monthly fee.
Write to Amazon by post (signed for) with a notice before court action, give all information and give them 14 days from date of letter being received by them, and if no response, take legal action in the court.
I am surprised 1 parcel caused the issue, how?
Most Sellers have had late deliveries, but no payments stopped. Were there other issues and that was the final issue?
Seller_EJIX7rqDNQJi2
Based on your previous threads posted on the forum over the past few months, your Seller Account was suspended on 29.May as a result of an additional review and this is unrelated to any issues concerning the late shipment of orders.
The 1GBP deductions which you are referring to are authorization charges and Amazon is placing them to verify the validity of your credit card on file.
These shouldn’t actually be debited so if you are experiencing this to happen, it indicates there could be something wrong with your card/bank or this has something to do with the failure to pass the review.
Since you failed to provide Amazon the additional information and complete the review, funds from deactivated accounts are normally available for a disbursement after between 90 days to 180 days following the suspension.
May I ask what is the total value of withheld funds, since from your past forum posts I can tell there were only 4 orders processed prior to the suspension?
Unfortunately, in this case e-mailing the executive departments or submitting complaints will not help as it will not make Amazon release your funds earlier.
I can only suggest considering a legal action, if you really wish to have the funds released earlier.
Also, you will need to block the credit card to prevent any further authorization charges.
Seller_Cijrd1e699k09
Firstly @Mylos_Boutique1, I’m really sorry you are experiencing this. It’s very difficult getting the silent treatment.
Listen to @Kika’s advice.
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Contact your bank and give them the list of the direct debit payments you did not authorise, and tell them you’d like them to refund it under the direct debit guarantee… Although, I’d wait to do this if it were me, as £1 every day or few days is not hundreds and you will be able to get it back with the direct debit guarantee later too.
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You need to complete your account verification. What address is your account registered under? (Don’t tell me, I’m just making a point). Are you able to change your bank account to be under that address? If so, do that and then get a statement from it. If it is not possible, can you set up a new account under that address? Once set up you can get a bank statement, and you can create a “Plan of Action” with the help of @Kika and others on the forum, and send to the correct Amazon email address.
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Submit your Plan of Action to Amazon, including your bank account.
Getting angry with them will not get you anywhere - unfortunately they have a process they follow and they ignore any communication that does not follow their requirements. If you manage to just be formal and follow their processes you will probably get your account reinstated. And then you can withdraw your funds once they release them, and if you decide you don’t want to trade on amazon anymore you can then close your account once they disperse to you.
I know it’s crazy frustrating, and heartbreaking at the same time when you’ve been working in partnership with them and doing well financially. I hear you. I’ve been there and had a suspension last year where they said it was their final decision and I was not allowed to sell on Amazon anymore, and I had over 7000 items stored in their warehouses and around 15-20k sitting in my Amazon account. It is a HORRIBLE experience.
But instead of fighting with Kika cos you’re frustrated with Amazon, listen to her as she will give you the best chance of getting everything sorted out. If you would like more help, send me a PM and I’ll see what I can do.
Best of luck,
Leanne
Seller_cXWMOBrfhlJw7
This has happened to me too. It is so unfair and illegal for them to do this. We need to find more people and open a massive court case against them
Seller_yANT2ssRBA050
Hello, If Amazon is still withholding your money, then don’t hesitate to take them to court.
I am having the same problem with them at the moment. The same stupid replies which they give making you go around and around the circle. Now, I have decided to file a court claim against the company. Amazon. The company is not even regulated by the Financial Ombudsman when it comes to issues like payments.
