I don’t even know where to start. I’ve been selling on Amazon for a while, doing everything by the book. I offer real products, ship with FBA, maintain a clean account, and I treat every buyer with respect. But none of that mattered in the end.
A buyer named Janet Payne has been repeatedly purchasing the same item from my listing. Each time, she claims "performance or quality not adequate" — but never once returns the product, never files an A-to-Z, never goes through any official complaint route.
Instead, Amazon quietly refunds her. Every. Single. Time.
Here are just a few of her orders:
202-9518971-4398749
202-4264305-1225105
202-2093544-8173138
I submitted multiple cases to Seller Support, included full documentation, confirmed shipment, and BEGGED for help. Nothing. Janet got to keep the product and the money. Again.
Funny thing is, this janet doesnt even try to hide it, its the same profile, u can see 5 orders all refunded and they are ordering more and more. i cant cancel the order cz of fba. with fbm i dont get the buy box so i removed the listing completely....
Then it got worse.
Another buyer — Michelle Sadd — began doing the exact same thing. Same product. Same excuse. Same refund.
We called her number to try to sort things out… and who picked up the phone? The same voice as Janet Payne. She told us directly to stop selling this ASIN. This wasn’t just refund abuse anymore — it felt like harassment. Sabotage.
So what did I do? I refunded Michelle myself. Out of my own pocket. Because I didn’t know what else to do. I felt trapped.
And then... Amazon refunded Janet again. After everything. After all the evidence.
I asked for a refund reversal, for my ODR to be fixed, for help.
They said no.
They let her win.
They let me bleed.
And they don’t care.
I don’t know how a platform that preaches fairness and customer obsession can let abusive buyers run wild while hardworking sellers get trampled.
I’m writing this because I don’t want to be silent anymore. If this has happened to you — speak up.
If you know someone at Amazon who cares — show them this.
Because sellers like me are drowning in silence, and nobody is listening.
Pinned by community manager