Good day, I have recently opened a seller account, but I can not list or edit anything, all I wish to do is sell some items in the UK, I keep getting this error message, I have validated my bank account and I have used a fully working credit card that was charged the pound fee, and it went through on, I get emails saying my account is ready to sell but unable to go any further, I see no way to call a human on the end of a phone like to check this and sort it within a few mins, but I'm here writing messages on a forum that will take hours or days to get sorted if at all, I would have thought phone support would be the fastest way to support sellers. The error I keep getting is as follows. Thank you

"You're currently unable to add or edit listings because either the credit or debit card on file is invalid or it is in the process of validating, which could take up to 24 hours. Ensure that you have a valid credit or debit card uploaded in Account Settings"

Hello,

We would like to add products that have in between sizes such as: 16/17, 18/19, 20/21, 22/23, 24/25, 26/27, 28/29 and 30/31, but if we are adding it manually there is no option to use that, just sizes suchas :16, 16.5, 16 1/3, etc...

We saw some of the sellers have those in between sizes on the listing and we've searched everywhere and can't seems to find an answer how to achieve that? Any idea?

Hello Amazon Support and Community,

We are extremely disappointed by how our UK seller account has been handled.

After selling a product, we were asked to provide an invoice. We immediately submitted a valid invoice from our Chinese manufacturer, along with a signed agreement and a European authorization letter.

Still, everything was rejected without clear explanation.

Even worse, this has now affected our completely separate Amazon US account, which is owned by a different company.

We are frustrated with the lack of manual review and the overreliance on automated systems that do not understand global supplier relationships. We believe we have submitted all the necessary documents and followed the correct process.

We respectfully request:

A manual review of our UK account and invoice

Separation of the UK and US accounts, as they are legally and structurally different

Clear communication from Amazon about the reason for the rejection

This situation is causing unnecessary harm to our business. We urge Amazon to investigate this seriously and fairly.

Thank you.

Dear Amazon Sellers,

I’m writing to share a troubling experience I had with Amazon’s return policy — one that shows how vulnerable we, as sellers, really are.

A customer recently bought 11 pieces of cable from me and returned them in a damaged condition. I contacted Amazon Support, and they confirmed that the damage was caused by the buyer — not due to shipping, fulfillment, or any fault on my end.

Despite that, Amazon still deducted the product cost from my account, and I was not reimbursed. I asked the support agent if the buyer was charged for damaging the items, and the answer was no. Their policy does not allow for reimbursement in cases of damaged packaging, missing seals, or boxes that differ from the original — even when the customer is clearly at fault.

To make a point, I used a hypothetical example in my chat:

“So if Jeff Bezos starts selling on Amazon, I can buy a $5,000 product from him, return it damaged, and still get my full refund — and Jeff, the seller, eats the loss?”

The agent replied, “Well, you have a point with that.”

This makes it painfully clear:

Buyers can damage products and face no consequences.

Sellers are left to absorb the cost.

Amazon emphasizes customer satisfaction — and we get that. But sellers deserve protection too, especially when buyers misuse the return system.

If you've faced something similar, I’d like to hear your experience. It’s time we speak up and push for fairer policies that don’t penalize honest sellers.