We are fully a seller-fulfilled business on Amazon.
Have any sellers ever succeeding in appealing or overturning an A-to-Z claim. Amazon grants the customer every single claim we have ever had. We use Royal Mail’s Click & Drop system so we can easily provide screenshots proving we have shipped it including the exact weight of the parcel, we also provide FULLY tracked delivery confirmation and they still grant the claim to the customer. In a recent example, we sent the same order TWICE as a good will gesture and customer said they received neither despite providing delivery confirmation to Amazon.
Anyone got any tips on how to win these claims or at least get Amazon to fund the claims?