I’ve been caught in an appeal nightmare for over 3 years now. My account was suspended for intellectual property violations, which we immediately resolved by removing the offending listings and making changes to our company policies. Our appeal was easily accepted in every Amazon marketplace (Germany, USA, France, etc…) years ago, except for Amazon UK.
I have now spent countless hours on the phone with Amazon support about this and submitted 24 different appeals to Amazon UK and each time the appeal is rejected. I am now calling Amazon every single day, and each time the appeals team gives me completely different feedback and assures me that as soon as I make these specific changes to my appeal, it will be accepted. However, each day the new appeal is rejected and I get a new set of feedback.
My appeals that were accepted in other marketplaces were far less comprehensive, and I can see that other sellers are having single page appeals accepted. This is becoming extremely time-consuming, and I am starting to wonder if there is some flag on my account causing every appeal to be rejected without even a proper review. Last night, my appeal was rejected within minutes of being submitted, and many times the feedback on what is missing includes items that I have already included.
Has anyone had an experience like this? Any feedback on my appeal or on what more I can do would be highly appreciated. Please see my current appeal below – as you can see, the appeal is now ridiculously long to incorporate the additional information they request after each rejection.
Latest, rejected appeal: