I wondered if anyone might be able to help with their own experiences. We recently (two months ago) received “Suspected Intellectual Property Violations” on a number of our listings. By background, we sell children’s wall stickers, a number of which are licensed products for which we have full licence agreements in place to sell in the UK.
We appealed the violations and were then given the Amazon disputes e-mail address to provide evidence directly to their team to have the restrictions lifted on these listings. After providing the evidence (the licence agreement we have, recent royalty invoices, and even an authorisation letter from our licensors!) we kept receiving what appeared to be automated e-mails back rejecting the appeal and requesting the evidence (that had just been providing).
Having tried this a number of times but being stuck in the same loop we then reached out to Seller Support help and spoke a representative (I’ve now done this a few times). They can’t help you as it’s not their area and aren’t able to provide any more contact details other than those already received i.e. the e-mail loop above.
At the moment we’re therefore at a dead-end, whereby we can’t appeal the suspected violations as we get stuck in this automated e-mail chain in there appears to be no one to contact to help!
Has anyone else experienced this in any way? If so, what was the solution? As you can imagine at this time of year the restrictions are having a real impact so we really need to resolve this asap!!