Guten Morgen zusammen,

uns trifft grad der Schlag. Alles Bestellungen unter 15€

Versand bei den Bestellungen war Brief der deutschen Post gekauft über Amazon

Nur mal zur Info was wieder abgeht.

Fall aufgemacht:

Hallo

warum ist unsere "Rate gültiger Sendungsverfolgungsnummern" so weit unten?

Im Bericht sind das alles Bestellungen unter 15€

Bitte um Klärung

Danke

Antwort Amazon:

Hello from Amazon Selling Partner Support,

We understand your inquiry about your Valid Tracking Number Rate. After reviewing your account, we can provide the following information and guidance:

Current Status:

- Number of non-exempted shipments: 146

- Shipments with valid tracking: 20

This indicates a low valid tracking rate. It's important to note that even if tracking is visible on the carrier's website, it doesn't necessarily mean it's considered valid in our system.

To maintain a Valid Tracking Rate above 95% and improve your current situation, please follow these steps:

- Use Buy Shipping to purchase shipping labels: This ensures that the tracking information is automatically updated in our system.

- Verify carrier name, tracking ID, and other relevant information: Double-check all details for accuracy before confirming shipment.

- Confirm or update the tracking information before the order is delivered: This is crucial. If the tracking ID is not updated before package

delivery, it results in a poor buyer experience and invalid tracking.

- Ensure that you're updating tracking information as soon as it's available, not after the package has been delivered.

Pay attention to all orders:

- While orders under 15€ might seem less significant, they still count towards your overall tracking rate.

Consider using integrated carriers:

- These often provide more reliable and automatically updated tracking information.

Remember, maintaining a high Valid Tracking Rate is essential for customer satisfaction and your account health.

If you continue to experience issues after implementing these suggestions, please don't hesitate to contact us for further assistance.

Damit wir uns auch weiterhin verbessern können, nehmen Sie sich einen Moment Zeit, um die folgende Umfrage auszufüllen und Ihre Erfahrungen in diesem speziellen Fall mit uns zu teilen.

Waren Sie mit der Unterstützung zufrieden?

Wir zurück geschrieben:

Hello,

we know the rule.

But why do orders under €15 go into the rate?

We cannot send items that cost €5 as an expensive package.

We buy the German Post's shipping fee as a letter through Amazon.

If orders under €15 go into the rate, we can never keep the rate high.

Danke Amazon für die Zeitverschwendung mit eurem Support zu texten.

We send the tracked delivery through Hermes and add the tracking details too. But in the Account Health they did not accept it and effect the late tracking rate. Why? Is this a glitch or what? did not accept it and